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Customer Service Engineer Jobs in Milwaukee, WI (NOW HIRING)

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Contact with other personnel including Product Managers, Warehouse, Accounting, Quality, Automation, Engineering and Manufacturing departments to improve workflow, customer service and ensure on-time ...

ITW Instron

Field Service Engineer

Milwaukee, WI · On-site

$35 - $38/hr

Visit Instron's YouTube Channel to see our customer's applications or watch our Culture video at ... services including verification, preventative maintenance, repair, and installation, on a wide ...

HERMLE USA

Field Service Engineer

Franklin, WI · On-site

... service to our customers. Respect is the foundation of a united workforce and therefore we value ... Briefing and training of customers in operating and maintaining the equipment. Support with ...

HERMLE USA

Field Service Engineer

Franklin, WI · On-site

... service to our customers. Respect is the foundation of a united workforce and therefore we value ... Briefing and training of customers in operating and maintaining the equipment. Support with ...

Brady

Field Service Engineer - Arc Flash

Milwaukee, WI

... engineering calculations. Responsible for coordinating and performing arc flash services, infrared ... Project manage assigned projects with customers from job kick off through job close out * Evaluate ...

Aston Carter

Customer Service Representative

New Berlin, WI

$16 - $21.50/hr

Customer Service Representative - Proposals and Cost Estimation This role focuses on delivering ... Coordinate input from engineering, procurement, finance, and other departments to develop bids that ...

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Showing results 41-60

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Milwaukee, WI

Customer Service Engineer information

See Milwaukee, WI salary details

$38.4K

$77.4K

$106.9K

How much do customer service engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service engineer in Milwaukee, WI is $77,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $88,700.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in Milwaukee, WI?

For Customer Service Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Milwaukee, WI look for?

The top searched job categories for Customer Service Engineer jobs in Milwaukee, WI are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $77,409 per year, or $37.2 per hour.

Customer Service

WAGO

Germantown, WI • On-site

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

WAGO is the backbone of a smart, connected world.
Click below to apply!
WAGO Corporation is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. Working under the direct supervision of the Customer and Order Services Manager, you will serve as the primary point of contact for our valued clients. In this role, you will handle inquiries, resolve concerns, and process order requests regarding our innovative products and services. You will collaborate closely with internal teams to ensure a seamless workflow and deliver exceptional customer experience.
WAGO offers a competitive salary and a comprehensive benefits package including medical, dental, vision, company-paid insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k plan
Experience Required:
  • High school diploma and two years' experience in customer service or related fields.
  • Proficient computer skills, including MS Word, Excel, and Outlook.
  • Good organizational, oral, and written communication skills and strong attention to detail.
  • Demonstrate ability to deal with customers politely and tactfully via phone and e-mail.
  • Perform assignments by established deadlines and manage time effectively.
  • A flexible attitude with proven experience of working independently or with other members of a sales team.
  • Experience with SAP systems implementation and/or process preferred.

Duties and Responsibilities:
  • Provide and assist Director of Customer Operations and Customer Service Manager on various sales related tasks and projects.
  • Provide customer service, sales and technical product support to direct customers, distributors, WAGO Regional Sales and Zone Managers, as well as support for Order Services & WAGO Canada.
  • Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
  • Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and distributors.
  • Use SAP system to retrieve customer information, job status updates, stock and purchase order status and pricing.
  • Achieve and maintain rapport with customers and work to give them the best possible service. Deal with customers concerning matters which require some tact and resourcefulness.
  • Contact with other personnel including Product Managers, Warehouse, Accounting, Quality, Automation, Engineering and Manufacturing departments to improve workflow, customer service and ensure on-time delivery.
  • Under the ISO Quality Manual - understand how to access it and properly utilize it. Work with the Quality Department to maintain the procedures related to Sales.
  • Ensure compliance with WAGO's safety policy and OSHA. All current or new procedures must comply.

This job description in no way states or implies that these are the only duties to be performed by this employee. Additional job-related duties may be assigned as required.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
WAGO logo

About WAGO

Sourced by ZipRecruiter

Industry

Industrial automation equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Germantown, WI, US

Year founded

1951

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