Customer Service Engineer Jobs in Washington (NOW HIRING)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

This position is to be located in the Bethesda, Maryland area, servicing Maryland, Virginia, West Virginia, and the District of Columbia.

Responsibilities:

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards

• Provide follow-up service by calling customers who have recently been provided service

• Ensure service was complete and satisfactory to the customers' needs

• Accurately maintain car stock inventory, test equipment, tools, and technical data

• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements

• Display maturity and judgment in time management and expense control

• Maintain expense levels within the established guidelines for field service travel and sites visits

• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager

• Properly maintain and use company vehicle as outlined by current Corporate fleet policy. Interface efficiently with other departments and managers to resolve customer problems and issues

• Perform other duties as assigned

• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times

• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts

• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Minimum Requirements

• A minimum of a High School diploma

• A minimum of 3 years' experience troubleshooting instruments or components

• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

• Ability to travel a minimum of 50%

Preferred Requirements:

• Flow Cytometry experience is a plus

• Technical military training

• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field

• Prior Field Service Engineer experience

• Individuals with previous experience fixing medical device instruments

• Previous customer interfacing role

• Proficiency with MS Office applications such as Word and Excel

• Familiarity with recent Mac and PC operating systems

• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work LocationUSA CA - Milpitas 135Additional LocationsWork Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$25.20 - $40.30 USD Hourly