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Customer Service Engineer Jobs in Washington (NOW HIRING)

MKD Electric

Field Service Engineer

Ashburn, VA · On-site

Field Service Engineer are responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/coverage as per business needs.

MKD Electric

Field Service Engineer

Ashburn, VA · On-site

Field Service Engineer are responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/coverage as per business needs.

AHU Technologies, Inc.

Service Engineer

Washington, DC · On-site

$65K - $90K/yr

This position is for an experienced service engineer who is detail oriented. Responsibilities ... We have been providing IT solutions to customers from different industry sectors, helping them ...

Bio-Techne

Field Service Engineer

Washington, DC

$66K - $109K/yr

The Field Service Engineer (FSE) provides technical expertise and leadership in the installation ... Key Responsibilities: Customer Support & Communication * Provide timely, appropriate, and ...

Bio-Techne

Field Service Engineer

Washington, DC · On-site +1

$66K - $109K/yr

The Field Service Engineer (FSE) provides technical expertise and leadership in the installation ... Key Responsibilities: Customer Support & Communication * Provide timely, appropriate, and ...

Microsoft

Service Engineer- CTJ- TS/SCI

Reston, VA · On-site

S. citizenship verification is required due to legal and customer requirements for this role. • ... service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer ...

Siemens

Field Service Engineer

Alexandria, VA · On-site

$73K - $126K/yr

Field Service Engineer Location: Alexandria, VA/Baltimore, MD Are you looking for a company that ... We do this through empowering customers by combining the real and digital worlds. Improving how we ...

Orion Talent

Field Service Engineer

Washington, DC · On-site

$63K/yr

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be ...

Siemens

Field Service Engineer

Alexandria, VA · On-site

$74K - $128K/yr

Field Service Engineer Location: Lynchburg, VA/Beltsville, MD Are you looking for a company that ... We do this through empowering customers by combining the real and digital worlds. Improving how we ...

RavenTek

Field Service Engineer

Washington, DC · On-site

$147K - $157K/yr

Field Service Engineer Department: Operations - Services Reports To: RavenTek Program Manager ... Excellent communication skills, including customer engagement and technical troubleshooting.

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Showing results 1-20

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Washington

Customer Service Engineer information

See Washington salary details

$44.2K

$89K

$122.9K

How much do customer service engineer jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer service engineer in Washington is $88,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What does a customer engineer do?

A customer service engineer provides technical support and solutions to clients, troubleshooting hardware and software issues, and ensuring product functionality. They often work on-site or remotely, using diagnostic tools and technical knowledge to resolve customer problems efficiently.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and repair equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in technical environments and may require certifications or training in specific technologies.

What is the highest paid customer service job?

The highest paid customer service roles are often in technical or specialized fields, such as Customer Service Engineers or Technical Support Managers, with salaries reaching six figures for those with advanced technical skills, certifications, and experience. These roles typically require strong problem-solving abilities, technical knowledge, and sometimes certifications in relevant technologies or products.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

Highly experienced engineering roles such as senior software engineers, engineering managers, or specialized technical leads can earn $500,000 or more annually, especially in technology companies or finance sectors. Achieving this level typically requires advanced skills, extensive experience, and often stock options or bonuses.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Washington? For Customer Service Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Washington look for? The top searched job categories for Customer Service Engineer jobs in Washington are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Washington as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $88,987 per year, or $42.8 per hour.
Field Service Engineer

Field Service Engineer

MKD Electric

Ashburn, VA • On-site

Full-time

Posted 12 days ago

Job description

Looking for more than just a job? MKD Electric offers careers. Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company.
For over twenty years, we have designed, built, installed, and maintained our clients' systems, projects, and facilities with a wide range of service offerings. We focus on safety, value, and quality as well as building and maintaining lasting relationships with a variety of national clients in renewables, data centers, oil and gas, food and beverage, manufacturing, chemical, and pharmaceutical fields. Quickly moving into other industries, we are a fast-paced and agile company looking for a best-in-class Field Service Engineer- VA travel Required! willing to roll up their sleeves and exude a passion for the field! #MKD #Industria
JOB SUMMARY:
A Field Service Engineer is responsible for providing preventative maintenance, repair services, and commissioning support on low, medium, and high voltage (Up to 500kV) electrical systems. The Field Service Engineer is required to have a basic understanding of mechanical and electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.
Field Service Engineer are responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/coverage as per business needs.
Responsibilities:
  • Instrument, CT, PT, and CPT transformer Testing
  • Power Transformer testing - Doble, TTR, Insulation Resistance, Winding Resistance, etc.
  • Test both electro-mechanical and solid-state relays.
  • Cable testing - Tan Delta, Power Factor, VLF, DC/AC-Hi-Pot Testing.
  • Automatic Transfer Switch troubleshooting, understanding of the sequence of operation and elementary diagram
  • Able to understand and troubleshoot/test complex 83-control schemes.
  • Demonstrate an understanding of a one-line diagram
  • Must be able to work safety and adhere to all electrical safety core principals and procedures.

Service Administration and Reporting:
  • Demonstrate the ability learn applicable business systems, complete all administrative responsibilities, and meet established deadlines.
  • Service orders - enter all pertinent job information (e.g., customer, time, actions taken, expenses)
  • Business expense and receipt submittal for approval and processing
  • Timesheet submission in an accurate and timely manner for approval
  • Satisfactory completion of internal safety audit

Complete all training requirements:
  • Demonstrate the willingness and ability to complete all on-boarding training requirements and annual retraining as needed
  • Basic Electrical Safety Training
  • CPR / First Aid / AED training
  • Arc Flash/PPE training

QualificationsMINIMUM QUALIFICATIONS:
  • High school diploma or GED required. Prefer an associate degree from an accredited 2-year technical college in Electrical Technology or graduated from an accredited 4-year electrical apprenticeship program OR similar experience and training from the Military.
  • 5 Plus years of experience withing electrical testing field
  • Strong written and verbal communication skills are required to communicate in an effective and professional manner with internal and external clients
  • Ability to work independently without close supervision
  • Possess and maintain a valid driver's license
  • Must be willing and able to work nights, weekends, and holidays, as needed to meet customer requirements.
  • Ability and willingness to review emails/answer calls periodically on the weekend
  • Some travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements.
  • Prefer OSHA 30-hour, MSHA, NFPA 70-E, and CPR/First Aid, company can/will provide the above safety training.
  • Must live or be willing to move to within a 90-minute drive of service coverage area. The service coverage area is all within the state of Virginia and DC markets.
  • NICET Certification a plus. Would require becoming a NICET level 2 and 3 within first 12 months of joining the organization.

EDUCATION AND EXPERIENCE:
Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician) Technical School Certification or directly related field experience with Power Control Systems, or other low and medium voltage power applications.
COMPETENCIES:
  • Ability to read and interpret electrical schematic drawings
  • Ability to read and understand electrical one-line diagrams
  • Ability to use appropriate test equipment to troubleshoot and diagnose problems

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