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Customer Service Engineer Remote Jobs in Utah (NOW HIRING)

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Remote JobsCustomer Service Engineer Remote Jobs in Utah

Customer Service Engineer Remote information

What is a customer service engineer remote?

Customer Service Engineers (Remote) are technical professionals who assist customers with troubleshooting, resolving technical problems, and providing product support, all while working from a remote location. They often interact with clients via phone, email, or online chat to diagnose issues and guide users through solutions. Their responsibilities may include installing software updates, performing system maintenance, and escalating complex issues to higher-level engineers. Remote customer service engineers need strong technical knowledge, communication skills, and the ability to work independently without on-site supervision.

What are the key skills and qualifications needed to thrive as a customer service engineer remote?

To thrive as a Customer Service Engineer (Remote), you need a solid background in technical troubleshooting, problem-solving, and relevant engineering or IT qualifications, often supported by a degree in computer science or engineering. Familiarity with CRM systems, remote support tools, and industry-specific software is typically required, along with certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Excellent communication, patience, and time management skills help build trust with clients and ensure efficient issue resolution. These capabilities are crucial for delivering high-quality technical support and maintaining customer satisfaction in a remote environment.

How does a remote customer service engineer typically collaborate with technical teams to resolve complex issues?

As a remote Customer Service Engineer, collaboration with technical teams is often facilitated through digital communication tools such as ticketing systems, video calls, and chat platforms. You’ll frequently escalate more complex cases to specialized engineering or product teams, providing detailed documentation and context to streamline troubleshooting. Regular virtual meetings and knowledge-sharing sessions are common, helping ensure alignment and continuous learning. This remote collaboration requires proactive communication skills and the ability to clearly convey technical information across departments.

Field Service Engineer (West)

Salt Lake City, UT • Remote

Omada Search
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Omada Searchexternal

Full-time

Posted 5 days ago

Job description

Field Services Engineer Job Description

Position Title: Field Services Engineer
Location: Remote (West Coast)
Job Status: Salary Non-Exempt
Reports to:
Date Prepared: 6/16/2026

Established in 1990, our company specializes in cryopreservation services for fertility centers and cancer patients requiring long-term storage of reproductive materials. We collaborate with fertility clinics nationwide to provide sperm banking and egg freezing solutions, supporting reproductive health and cancer treatment needs across multiple locations. We design technology that provides safety and transparency to modernize and transform IVF.

Position Summary

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. This role is responsible for providing the installation, troubleshooting, repair, and preventative maintenance of all company products at internal and client sites in a timely and accurate manner. This role requires 50-75% monthly travel.

This is a remote, home-based position traveling around the Western US. Overnight multi-day travel will be required.

Detailed Duties & Responsibilities

  • Troubleshoots and diagnoses equipment malfunctions using test instruments
  • Measures and adjusts digital and analog instrumentation using calibration equipment
  • Installs, modifies and repairs company and/or 3rd party equipment
  • Manages customer base effectively; prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs
  • Demonstrates correct usage and application of equipment to customers
  • Conducts product in-service training as required
  • Completes service reports, timesheets, expense reports and parts lists in a timely and accurate manner
  • Promotes and maintains good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment

Reasonable accommodation may be given to qualified individuals with disabilities to perform the essential functions of the job.

Education/Experience

  • High school diploma or equivalent
  • Experience working in a hospital and or clinic setting as a vendor
  • 5+ years of experience with low voltage troubleshooting and basic high voltage wiring and controls
  • Experience with LN2 (liquid nitrogen) is a huge plus
  • Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration equipment
  • Ability to read and red-line P&ID and electrical schematics
  • Moderate technical aptitude; general computer skills with the ability to communicate effectively via e-mail
  • Ability to lift at least fifty pounds unassisted
  • Ability to climb over and crawl under equipment
  • Ability to travel extensively with little notice prior to travel
  • Must have a valid driver's license and acceptable driving record
  • Ability to work nights, weekends and holidays as business need dictates
  • Ability to maintain compliance of all credentialing requirements in order to access customer sites