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Customer Service Email Support Representative Jobs in Utah

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

We are looking for applicants that have a customer service background to assist customers in ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

We are looking for applicants that have a customer service background to assist customers in ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16 - $400/hr

We are looking for applicants that have a customer service background to assist customers in ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT

$14.75 - $19/hr

We are looking for applicants that have a customer service background to assist customers in ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

We are looking for applicants that have a customer service background to assist customers in ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

... services by helping customers get the information and assistance they need. We focus on ... Answer incoming calls, emails, and messages from customers * Provide friendly and helpful responses ...

Evo Marketing

Customer Support Representative

Provo, UT · On-site

$15.25 - $20.50/hr

... services by helping customers get the information and assistance they need. We focus on ... Answer incoming calls, emails, and messages from customers * Provide friendly and helpful responses ...

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Customer Service Email Support Representative information

See Utah salary details

$8

$17

$24

How much do customer service email support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service email support representative in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What cities in Utah are hiring for Customer Service Email Support Representative jobs?

Cities in Utah with the most Customer Service Email Support Representative job openings:

Infographic showing various Customer Service Email Support Representative job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Customer Support Rep

Orem, UT • On-site

SecurityMetrics
Network Security • 201 - 500 employees
Learn more about SecurityMetricsexternal

$14.75 - $19/hr

Other

Re-posted 15 days ago

Job description

Join SecurityMetrics Customer Support Team

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!

SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML

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