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Customer Service Dispatch Jobs in Minnesota (NOW HIRING)

Securitas Technology

Service Dispatch Specialist I

Savage, MN · On-site

$18.25 - $24/hr

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch Specialist I

Hopkins, MN · On-site

$17.25 - $23/hr

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

24Restore

Dispatch/Scheduler

Ramsey, MN · On-site

$18 - $20/hr

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

Cloud Contents

Dispatch/Scheduler

Ramsey, MN · On-site

$18 - $20/hr

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

New

Cloud Contents

Dispatch/Scheduler

Anoka, MN · On-site

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

24Restore

Dispatch/Scheduler

Ramsey, MN · On-site

$18 - $20/hr

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

24Restore

Dispatch/Scheduler

Anoka, MN · On-site

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

24Restore

Dispatch/Scheduler

Ramsey, MN

$18 - $20/hr

Prior customer service * Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize and problem solve * Must be positive and energetic * Must have computer and ...

Tiger Plumbing Heating & Air

Be Seen First

CSR/Dispatcher

Eden Prairie, MN · On-site

$18 - $25/hr

The Service Dispatcher plays a crucial role in maintaining a smooth operation of the workday, ensuring customer experience is a top priority. We offer a relaxed, casual work environment with ample ...

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All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Minnesota

Customer Service Dispatch information

See Minnesota salary details

$11

$18

$24

How much do customer service dispatch jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service dispatch in Minnesota is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Minnesota? For Customer Service Dispatch jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Minnesota look for? The top searched job categories for Customer Service Dispatch jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Dispatch jobs? Cities in Minnesota with the most Customer Service Dispatch job openings:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,002 per year, or $18.3 per hour.

Service Dispatch Specialist I

Securitas Technology

Minnetonka, MN • On-site

$17.25 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

14th of 116 rated security

Job description

Service Dispatch Specialist I (Service Call Intake)
Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

 

Service Call Intake’s is responsible for processing inbound phone calls from all service lines. Phone calls consist of reviewing alarm history, placing systems in/out of test, process/update service tickets, routing calls to different departments and/or operators, process emails, and dispatching afterhours emergency service tickets. This position regularly interacts with customers and internal representatives.


The Service Call Intake Specialist Schedule may vary based on Operational Needed

Current Available Times:

6:00am-2:30pm CST with Tuesday and Wednesday off

6:00am-2:30pm CST with Thursday and Friday off

8:00am-4:30pm CST with Saturday and Sunday off

8:00am-4:30pm CST with Saturday and Sunday off

1:30pm-10:00pm CST with Saturday and Sunday off

Duties and Responsibilities will vary based on your Tiers and or schedule shift:

• Adhere to established sequences, policies, and procedures.

• Interact with customers and internal reps in a positive, professional, and efficient manner.

• Prioritize customers over lower priority tasks.

• Process inbound phone calls to continuously meet department goals.

• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.

• Update service tickets as necessary with notes documented in the ticket.

• Find and research a customer’s service and or alarm history.

• Ensure important commitments are fulfilled and deadlines are met.

• Express commitments to satisfactorily resolve and/or escalate customer issues.

• Process emails in the Service shared inboxes

• Dispatch after-hours emergency service tickets to on call tech.

• Complete miscellaneous tasks assigned by Service leadership.


Required Qualifications:

• Excellent attendance record.

• Excellent written and verbal communication skills, including strong telephone skills.

• Strong computer keyboarding skills; the ability to type while speaking on the telephone.

• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Securitas offers comprehensive benefits including:

  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

What Securitas Technology employees say

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