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Customer Service Dispatch Jobs in Minnesota (NOW HIRING)

Securitas Technology

Service Dispatch Specialist I

Savage, MN · On-site

$19.75 - $26.50/hr

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician ...

Securitas Technology

Service Dispatch Specialist I

Hopkins, MN · On-site

$18.75 - $25.25/hr

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician ...

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Customer Service Dispatch information

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How much do customer service dispatch jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service dispatch in Minnesota is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Minnesota? For Customer Service Dispatch jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Minnesota look for? The top searched job categories for Customer Service Dispatch jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Dispatch jobs? Cities in Minnesota with the most Customer Service Dispatch job openings:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,002 per year, or $18.3 per hour.

Service Dispatch - Customer Service

Securitas Technology

Lakeville, MN • On-site

$17.50 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

14th of 116 rated security

Job description

Service Dispatch Specialist I
Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

 

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician’s schedules, providing them with their assignments throughout the day, working with them to assess urgent tickets that come in, and making adjustments to ETA’s as necessary. Additionally you will be required to accommodate any work-related request from your supervisor or manager.

Some essential functions include:

  • Take incoming customer calls
  • Schedule and coordinate service calls
  • Create dispatch tickets for service calls
  • Dispatch service technicians to their calls
  • Debrief service technicians after completion of each call
  • Update the system with the technicians on call and time off schedules
  • Respond to all email and incoming messages from numerous mailboxes
  • Maintain the dispatch board/schedule.
  • Forecast workload for 2–3 days out
  • Contact customers with a “parts pending “ status as parts are received for calls
  • Participate in daily conference calls with DSM’s (District Service Manager), where you will escalate SLA and technician availability concerns
  • Perform on-the-job training as needed
  • Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or any other pertinent information
  • Acknowledge all new and update existing tickets


Minimum Requirements to include:

  • High School Diploma required
  • Some college Preferred
  • Minimum of 1-3 years’ work experience in customer service or a call center environment
  • Ability to accurately type 40 + words a minute
  • Good multitasking and prioritization skills
  • The ability to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude and continuous improvement
  • Interface with customers
  • Function well within a team environment
  • Microsoft Word and Excel skills
  • Flexible schedule

Securitas offers comprehensive benefits including:

  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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