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Customer Service Desk Associate Jobs in Virginia

ClearanceJobs

Service Desk Lead Jobs

Lorton, VA · On-site

$130K - $150K/yr

Review, prioritize, and oversee customer incident and service request tickets. * Coordinate with ... Cisco Certified Network Associate (CCNA) certification preferred. Compensation for the Service Desk ...

Scenthound

Front Desk Associate

Glen Allen, VA · On-site

$13 - $16.75/hr

Front Desk Associate Our Front Desk Associates play an essential role ensuring our dog parents have ... We are searching for a goal-oriented team member who has a passion for sales and customer service.

VP Management LLC

Front Desk Associate Salem VA

Roanoke, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Vacatia

Front Desk Associate

Williamsburg, VA

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... Greet every guest with a smile and provide outstanding customer service from check-in to check-out

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... Greet every guest with a smile and provide outstanding customer service from check-in to check-out

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... Greet every guest with a smile and provide outstanding customer service from check-in to check-out

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... Greet every guest with a smile and provide outstanding customer service from check-in to check-out

VP Management

Front Desk Associate

Salem, VA

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

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Showing results 21-40

All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Virginia

Customer Service Desk Associate information

See Virginia salary details

$7

$16

$26

How much do customer service desk associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service desk associate in Virginia is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.27 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities in Virginia are hiring for Customer Service Desk Associate jobs?

Cities in Virginia with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,974 per year, or $16.3 per hour.

Front Desk Associate

Richmond, VA • On-site

RICHMOND ADAPTIVE DENTAL CARE PLLC
See more jobs at RICHMOND ADAPTIVE DENTAL CARE PLLCexternal

$13.75 - $17.75/hr

Other

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Benefits:

Employee discounts

401(k) matching

Company parties

Health insurance

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Fun Working Environment

Interact with Pets

Job Summary Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place.

Responsibilities

Greet owners as they arrive

Check-in animal patients for their appointments

Collect and confirm pet and owner information

Answer phones

Schedule, confirm, and cancel appointments

Process payments

Other administrative duties, as assigned

Qualifications

Excellent customer service skills

Effective communication with clients and coworkers

Comfortable working with a variety of animals

Proficient in Microsoft Office, scheduling software, and other technology

Apply