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Customer Service Desk Associate Jobs in Virginia

Gold's Gym

Customer Service Supervisor

Midlothian, VA · On-site

Responsible for completing HR paperwork for Service Desk associates prior to new hire orientation. Administrative * Serves as liaison with GM on customer care issues and Member surveys * Attends ...

VP Management LLC

Front Desk Associate

Roanoke, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management LLC

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management LLC

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Zachary Piper Solutions

Service Desk Lead

Newington, VA · On-site

$130K - $150K/yr

Review, prioritize, and oversee customer incident and service request tickets. * Coordinate with ... Cisco Certified Network Associate (CCNA) certification preferred. Compensation for the Service Desk ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

Front Desk Associate The Front Desk Associate serves as the first point of contact for members and ... This role is responsible for providing exceptional customer service, assisting with memberships and ...

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All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Virginia

Customer Service Desk Associate information

See Virginia salary details

$7

$16

$26

How much do customer service desk associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service desk associate in Virginia is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.27 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities in Virginia are hiring for Customer Service Desk Associate jobs?

Cities in Virginia with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,974 per year, or $16.3 per hour.

Service Desk Customer Service Representative

Lorton, VA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Other

Posted 17 days ago

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Service Desk Position

The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs).

Key Responsibilities
  • Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate.
  • Respond to incidents and service requests according to assigned criticality and established SLAs.
  • Operate and maintain an approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
  • Support enterprise IT services and end-user technologies, including:
    • Operating systems (Windows, macOS)
    • Office productivity platforms (Microsoft 365)
    • Cloud collaboration tools
    • Mobile devices (iOS, Android)
    • Common peripherals and communication services
  • Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
  • Contribute to a knowledge base of common issues and solutions to promote user self-service and reduce call volume.
  • Support a shared on-call schedule as needed
Qualifications
  • Bachelor's Degree or Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 1+ years' experience in a Service Desk environment
  • Secret clearance
  • Shift will be 8PM – 6AM EST and will include at least one Weekend Night
  • Excellent communication and customer service skills.
  • Familiarity with ITIL v4 Foundations or HDI standards for IT service management.
  • Experience with enterprise IT environments, including Windows, macOS, Microsoft 365, VPN, and VDI.
  • Strong troubleshooting skills across hardware, software, and networking concepts.
  • Ability to adapt to new technologies and evolving service delivery models.
Preferred Qualifications
  • Knowledge in some of the following areas preferred:
    • eApp/e-QIP
    • NBIS Agency
    • STEPP
    • Enterprise Service Delivery (ESD) (ServiceNow platform)
    • General D-ICAM
    • NCAISS
    • NISS (also Facility Profile Updates and Change condition packages)
    • NP2
    • DISS
    • DCII
Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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