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Customer Service Desk Associate Jobs in Ohio (NOW HIRING)

One Lincoln Park

Front Desk Associate

Dayton, OH · On-site

$14.50/hr

... Front Desk Associate to perform administrative functions such as answering phone calls, taking ... Are you a customer service minded individual with strong ability to multi-task? Do you enjoy ...

SREE Hotels LLC

Hotel Front Desk Associate

Cincinnati, OH · On-site

$13.50 - $17.25/hr

Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...

Paul Mitchell

Service Desk Coordinator

Twinsburg, OH · On-site

$15.25 - $19.75/hr

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our ... This position requires experience in positive and effective communication, customer service ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH · On-site

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... This position requires experience in positive and effective communication, customer service ...

QualityIP

Service Desk Technician I

Kent, OH · On-site

Service Desk Technician I About QualityIP: QualityIP is one of the fastest-growing technology ... The ideal candidate is customer-focused, technically curious, organized, and eager to learn.

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All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Ohio

Customer Service Desk Associate information

See Ohio salary details

$6

$15

$25

How much do customer service desk associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service desk associate in Ohio is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $17.55 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What are the most commonly searched types of Customer Service Desk jobs in Ohio?

The most popular types of Customer Service Desk jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Desk Associate jobs?

Cities in Ohio with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,664 per year, or $15.7 per hour.

Service Desk Technician I

Cincinnati, OH • On-site

Xavier University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Xavier Universityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Respond to technical issues and requests from the campus community via email, phone, walkup, and self-service.

  • Record, document, and close support tickets accurately and promptly, escalating issues when necessary.

  • Mentor and provide guidance to Xavier's student helpdesk technicians.

Xavier University rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Current Xavier University employees must apply to the internal career site by logging into WorkdayService Desk Technician I

Xavier currently seeks to hire a Service Desk Technician. The Service Desk Technician works within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. This includes responding effectively to myriad technical issues and requests made to the Service Desk via email, phone, walkup and self-service. This position also provides mentoring to Xavier's student helpdesk technicians. The hours for this position are 8:00 a.m. to 5:00 p.m. Monday through Friday.

Xavier University is seeking a dedicated and mission-driven Service Desk Technician to join our IT team. This role presents an exciting opportunity for an individual who thrives in a collaborative, student-focused environment and is passionate about contributing to work that makes a meaningful impact.

At Xavier, our mission is to educate the whole person-intellectually, morally, and spiritually-in the Jesuit tradition. The Service Desk Technician plays a vital part in advancing this mission by working within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. This includes responding effectively to myriad technical issues and requests made to the Service Desk via email, phone, walkup and self-service. This position also provides mentoring to Xavier's student helpdesk technicians. The successful candidate will have the opportunity to shape initiatives, strengthen campus services, and help create a community where all members can learn, grow, and succeed.

JOB RESPONSIBILITIES:

  • Provide first level contact, follow-ups, and resolutions to customer issues.
  • Ensure accurate incident recording, documentation and prompt closure of tickets.
  • Escalate tickets to an appropriate area or operating unit, as warranted.
  • Author internal and public knowledge base articles for documentation and how-to purposes.
  • Perform (re)imaging of PCs, migration of user data, and minor desktop/laptop hardware replacement.
  • Interact with appropriate vendors as needed to resolve advanced issues.
  • Additional duties as assigned.

JOB REQUIREMENTS:

  • Bachelor's degree in Computer Science, Information Technology, or a related degree with 1+ year of experience in an IT support role; or an Associate's degree with 3+ years of experience in an IT support role.
  • Proficiency working with and troubleshooting Windows and Mac operating systems, printers, peripherals, mobile devices (iOS and Android)
  • Proficiency working with and troubleshooting Office 365.
  • Ability to perform basic PC hardware troubleshooting, imaging and data migration.
  • Experience with ITSM/ticketing software, TeamDynamix prefered.
  • Excellent customer service and problem-solving skills.
  • Excellent oral/written communication skills.
  • Ability to thrive as part of a team as well as work independently.

PREFERRED QUALIFICATIONS:

  • Experience in a higher education environment.
  • Experience providing remote support (SCCM, Bomgar, Teams etc.)
  • CompTIA A+ certification.

To ensure consideration, interested applicants must submit a cover letter and resume on Xavier University's website. Review of applications will start on August 3, 2026 and will be accepted until the position closes at the University's discretion.

Candidates selected for the final stages of the interview process will be asked to provide the names and contact information of three professional references.

Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts. Guided by ourmission and values, we welcome and support members from diverse backgrounds and life experiences. We unreservedly commit to open and free inquiry, deliberately seek out multiple perspectives, and create a campus where everyone feels a sense ofbelonging. Our campus is located in the vibrant and thriving city ofCincinnati, which has an array of neighborhoods and activities to suit many interests.

Benefits - applies only to full-time positions:

Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and employment class:

  • Comprehensive insurance plans including medical, dental, vision and prescription coverage.

  • Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account.

  • Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.

  • Generous paid time off work options including vacation, sick leave and holidays.

  • Tuition remission for employees and their eligible dependents.

What Xavier University employees say

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