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Customer Service Desk Associate Jobs in Ohio (NOW HIRING)

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... Our team of dentists and dental professionals provides a full range of services, ensuring top ...

Brown and Caldwell

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is ... Demonstrates a proactive, service-oriented mindset with strong customer service, interpersonal ...

Arhaus Recruiting

Service Desk Lead

Hudson, OH · On-site

Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. * Escalation Management:

IDR Healthcare

Service Desk 1

Sharonville, OH · On-site

Identify, troubleshoot, and guide customers through corrective steps remotely * Record all requests ... Skills for Service Desk 1: * High school diploma, GED, or equivalent * 1-2 years of help desk ...

Arhaus

Service Desk Lead

Boston Heights, OH

Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. · Escalation Management: Handle escalated ...

Arhaus

Service Desk Lead

Barnesville, OH · On-site

Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. · Escalation Management: Handle escalated ...

ADP - RNOOID0020560279

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Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

Firelands Health

Service Desk Manager

Sandusky, OH · On-site

Reviews Service Desk metrics, ticket queues, customer feedback, call trends, first-contact ... Bachelor's degree in related field and three (3) years of equivalent experience, or Associate ...

ADP - RNOOID0020560279

Be Seen First

Hotel Position: Front Desk Associate 2nd shift

Columbus, OH · On-site

$13.50 - $15.50/hr (+ commission)

The front desk associate is responsible for checking in the guest, informing the guest about the ... Requires good customer service and basic computer skills. Prefer associates who can move and lift ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Our team of dentists and dental professionals provides a full range of services, ensuring top ... Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

Front Desk / Customer Service Associate Core Competences: - Customer service focused - Will to learn & understand the Dogtopia daycare and boarding selling points and discuss Dogtopia with potential ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Superior customer service skills * Responsible and self-motivated * Excellent organization, time ... Associate's degree in related discipline or combination of equivalent education and experience ...

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All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Ohio

Customer Service Desk Associate information

See Ohio salary details

$6

$15

$25

How much do customer service desk associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service desk associate in Ohio is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $17.55 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What are the most commonly searched types of Customer Service Desk jobs in Ohio?

The most popular types of Customer Service Desk jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Desk Associate jobs?

Cities in Ohio with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,664 per year, or $15.7 per hour.

Front Desk Associate

Dublin, OH • On-site

Dublin Dental Care
Manufacturing • 1 - 10 employees
Learn more about Dublin Dental Careexternal

$18 - $22/hr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Front Desk Associate Opportunities at Dublin Dental Care.
 
Join our growing, patient-focused front desk team!
IMPORTANT: Prior or current experience working at a dental office is required for this position.
Dublin Dental Care, located in Dublin, Ohio (a northwest suburb of Columbus), is currently hiring additional full-time front desk associates.
About the Job:
Dublin Dental Care has been a trusted part of the community since 2003. Our team of dentists and dental professionals provides a full range of services, ensuring top-quality care for all our patients. To learn more about us, please visit our website at www.dublindentalcareohio.com, and don’t miss our prospective employee video on YouTube: Watch Here.

We’re growing—our office is expanding, and we’re looking for an additional Front Desk Associate to join our team! Currently, we have two expert dentists (a general dentist and a prosthodontist) and a dedicated team of hygienists and support staff. As our practice continues to grow, we’re seeking a Front Desk Associate who thrives in a patient-centered, relationship-driven environment. We value a Front Desk Associate who is efficient and punctual but also takes the time to deliver excellent work without feeling rushed. We’re looking for someone with experience and positive energy who genuinely enjoys helping people, building rapport with patients, and working collaboratively with the dentists, office manager, and other front desk teammates.
Job Requirements:
  • Prior or current experience working at a dental office is required.
  • High School graduate.
  • Two Years of experience working in a dental office is preferred, but not required.
  • Comfortable answering phone calls and delivering information to a wide variety of sources.
  • Ability to learn quickly.
  • Knowledge and experience using a computer system and basic office software.
  • Experience with Dental Software (Eaglesoft, Dentrix, etc.) is preferred, but not required.
  • Ability to work in a very fast-paced environment.

Major Benefits:
  • Competitive Pay: $18-$22 per hour (based on experience and qualifications).
  • Flexible Hours.
  • Paid Holidays.
  • Paid Vacation and Sick Days.
  • Retirement Plan with employer matching.
  • Uniforms Provided.
  • And More!

In addition to the hourly pay, full-time front desk associates are eligible for an incentive program providing an opportunity to possibly earn additional pay on top of the hourly pay after the first 90 days of working at Dublin Dental Care!
About Our Team & Core Values:
At Dublin Dental Care, we take pride in our Core Values, which guide everything we do. We are looking for team members who resonate with these principles:
  • Fun: A positive, upbeat attitude that inspires others.
  • Loyal: Dedicated to fulfilling the company’s mission and vision.
  • Professional: High standards in behavior, appearance, and education.
  • Dependable: Reliable and accountable.
  • Compassionate: Caring and empathetic towards others.
  • Coachable: Open to learning and improving.
  • Ethical: Honest and guided by strong moral principles.
  • Innovative: Solution-oriented and always open to new ideas.

We are passionate about creating a supportive, welcoming, and collaborative environment for our employees. If our Core Values resonate with you, we think you’ll love working here!
About the Company:
Dublin Dental Care offers modern, spa-like amenities, and our team is dedicated to providing exceptional care to every patient.  Our dentists and experienced hygienists offer a comprehensive range of services, including:
  • Routine and deep cleanings.
  • Prosthodontics.
  • Oral cancer screenings.
  • Periodontal treatments.
  • Crowns, bridges, dentures, and implants.
  • Teeth whitening, veneers, bonding, and more!

How to Apply:
If you’re interested in joining our team, please email your resume and cover letter to Lisette at ddcapplicants@gmail.com, and she will get in touch with you as soon as possible.