Customer Service Data Entry Jobs in Dallas, TX (NOW HIRING)

Lok-Mor Inc is a subsidiary of All-Pro Fasteners and specializes in the manufacturing and distribution of lock nuts and other specialty fasteners. The main distribution and manufacturing facilities for All-Pro and Lok-Mor are centrally located in Arlington and Mansfield, Texas with additional service centers throughout Texas, Kansas, Oklahoma, Missouri, Iowa, Illinois and Louisiana.

We are currently looking for a full-time Inside Sales Associate, preferably with experience in the Fastener Industry or Manufacturing Industry. This position is full-time from 8:00am - 5:00pm and is located at:

661 N. Airport Dr

Mansfield, Tx 76063

Sells products to business and industrial establishments and maintains account by performing the following duties.

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Receives (by telephone, fax or email) request for quotations, orders and lead times from customers.
• Makes quotations on items, writes orders and relays pertinent information to customer
• Uses computer to retrieve customer information, stock status information, the status of purchase order, and to make changes to orders
• Routes orders to warehouse for filing and follows up on orders to ensure delivery by specified dates
• Investigate and resolve customer problems by conferring with production, sales, shipping or carrier personnel
• Checks credit status with accounting department
• Builds and maintains customer relationships
• Works with outside sales representatives to keep account activities up to date

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies:
• To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service Solicits customer feedback to improve service ; responds to requests for service and assistance.
• Communications Strong verbal and written communication skills.
• Attendance/Punctuality Is consistently at work and on time.
• Safety and Security Observes safety and security procedures; reports potentially

unsafe conditions .

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Language Skills: Ability to read and interpret documents such as safety rules,
• operating and maintenance instructions, and procedure manuals. Ability to write

routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out

instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Authority: Position authority (what someone can do) is in direct relation to its responsibilities (what someone is supposed to do.) The person filling the activities

described in this job description has the authority to accomplish the things required, unless otherwise noted. Further clarification may also be made during the training

process and/or embedded in associated procedures and documents related to the job.

Computer Skills: To perform this job successfully, an individual should have knowledge of basic computer applications.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.