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Customer Service Correspondence Representative Jobs

All American Facility Maintenance

CSR

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Enter accurate and complete notes in the system regarding correspondence with customers and ... Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical ...

MV Transportation

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

The Customer Service Representative is responsible for providing exceptional customer service while ... Prepare eligibility determination letters and related correspondence. * Prepare and process pre ...

Koniag

Customer Service Representative

Oklahoma City, OK · On-site

$14.75 - $20.25/hr

Koniag Advisory Business Solutions is seeking seasoned full time Customer Service Representatives ... Reviews incoming correspondence, refers to required personnel, and routes other incoming materials ...

New

kgs

Customer Service Representative

Oklahoma City, OK

$14.75 - $20.25/hr

Koniag Advisory Business Solutions is seeking seasoned full time Customer Service Representatives ... Reviews incoming correspondence, refers to required personnel, and routes other incoming materials ...

Robert Half

Customer Service Representative

Melville, NY · On-site

$23.75 - $27.50/hr

We are looking for a dependable Customer Service Representative to join an in-person team within ... Prepare, format, and update routine business documents and written correspondence using Microsoft ...

New

Sharpened Image, Inc.

Be Seen First

Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

Assists in problem correspondence as required * Prepares reports including CSR Daily Activity report and cash out report Requirements: * Must be able to submit and pass a criminal background check

Guhring Inc

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping ... Prepare reports, correspondence, and order confirmations What We're Looking For * 1-3 years of ...

MV Transportation

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

The Customer Service Representative is responsible for providing exceptional customer service while ... Prepare eligibility determination letters and related correspondence. * Prepare and process pre ...

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Customer Service Correspondence Representative information

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How much do customer service correspondence representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service correspondence representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service correspondence representative?

Customer Service Correspondence Representatives are professionals who handle customer inquiries, complaints, and requests primarily through written communication such as email, letters, and online messaging platforms. They are responsible for providing accurate information, resolving issues, and ensuring customer satisfaction by delivering clear and timely responses. This role requires strong communication skills, attention to detail, and the ability to manage multiple cases simultaneously while adhering to company policies and procedures.

What are the key skills and qualifications needed to thrive as a customer service correspondence representative?

To thrive as a Customer Service Correspondence Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude are standout soft skills in this role. These competencies are crucial for delivering accurate, efficient, and empathetic support that maintains customer satisfaction and loyalty.

What are some common challenges faced by customer service correspondence representatives, and how can they be managed?

Customer Service Correspondence Representatives often handle a high volume of written inquiries, which can range from simple questions to complex complaints. Managing time effectively while maintaining accuracy and a positive tone is a common challenge. Representatives may encounter emotionally charged messages, requiring strong empathy and conflict resolution skills. Staying up-to-date with product knowledge and company policies is essential for providing accurate information. Building strong communication skills and taking advantage of training opportunities can help representatives navigate these challenges successfully.

What cities are hiring for Customer Service Correspondence Representative jobs?

Cities with the most Customer Service Correspondence Representative job openings:

What states have the most Customer Service Correspondence Representative jobs?

States with the most job openings for Customer Service Correspondence Representative jobs include:

What are popular job titles related to Customer Service Correspondence Representative jobs?

For Customer Service Correspondence Representative jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Correspondence Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR

Fort Lauderdale, FL • On-site

All American Facility Maintenance
Construction • 11 - 50 employees
Learn more about All American Facility Maintenanceexternal

$15.25 - $20.75/hr

Other

Re-posted 12 days ago

Job description

Summary/Objective:
The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.
KEY RESPONSIBILITIES:
  • Follow-up on all open work orders to ensure required documentation is provided in a timely manner
  • Must take initiative to gather what is needed to move work order's forward
  • Ability to priority work as need
  • Must recognize and act on changes to a work order's status based on urgency
  • Answer phones
  • Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
  • Relay work orders, messages, or information to or from technicians and supervisors
  • Update customer web-based portals
  • Relay work orders, messages, or information to or from technicians, supervisors
  • Act on all incoming faxes
  • Other duties assigned
Requirements:
  • Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.
  • Must have excellent verbal communication skills
  • Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills
  • Must be able to work well independently
  • Must possess organizational skills in managing multiple work orders simultaneously
  • Flexibility and willingness to learn and work on different tasks as needed.
  • Strong attention to detail

Schedule: Sunday-Wednesday, 4:00pm-1:00am

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