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Customer Service Coordinator Jobs in Rochester, PA

Rudd Equipment

Service Coordinator

Leetsdale, PA · On-site

$18.75 - $23.75/hr

Summary We are seeking an experienced individual to take on the role of Service Coordinator, who is ... Take customer calls and handle technical questions from customers and field technicians. * Respond ...

Rudd Equipment Company

Service Coordinator

Leetsdale, PA · On-site

$18.75 - $23.75/hr

Summary We are seeking an experienced individual to take on the role of Service Coordinator, who is ... Take customer calls and handle technical questions from customers and field technicians. * Respond ...

Rudd Equipment Company

Service Coordinator

Leetsdale, PA

$18.75 - $23.75/hr

Summary We are seeking an experienced individual to take on the role of Service Coordinator, who is ... Take customer calls and handle technical questions from customers and field technicians. * Respond ...

Banfield

Client Service Coordinator

Cranberry Township, PA · On-site

$17.50 - $22.75/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... HIRING QUALIFICATIONS / COMPETENCIES Leadership • Customer Focus • Peer Relationships • ...

Trinity Health

Service Coordinator

Pittsburgh, PA · On-site

$19.25 - $24.25/hr

As a Service Coordinator in social services, you will be responsible for coordinating and providing comprehensive support services to clients, ensuring they receive the necessary assistance and ...

Trinityhealth

Service Coordinator

Pittsburgh, PA · On-site

$19.25 - $24.25/hr

As a Service Coordinator in social services, you will be responsible for coordinating and providing comprehensive support services to clients, ensuring they receive the necessary assistance and ...

Banfield

Client Service Coordinator

Wexford, PA · On-site

$15 - $18.69/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... customer service preferred. · Medical background (veterinary technician, human healthcare, ...

Havenside

Customer Experience Coordinator

Pittsburgh, PA · On-site

$22 - $28/hr

We remodel, renovate, modify, repair and offer handyman services that support individuals and ... To accomplish this, we need great Customer Experience Coordinators, acting as trusted points of ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Rochester, PA

Customer Service Coordinator information

See Rochester, PA salary details

$11

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service coordinator in Rochester, PA is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.48 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Rochester, PA? The most popular types of Customer Service jobs in Rochester, PA are:
What cities near Rochester, PA are hiring for Customer Service Coordinator jobs? Cities near Rochester, PA with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Rochester, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,203 per year, or $18.4 per hour.

Service Coordinator

Rudd Equipment

Leetsdale, PA • On-site

$18.75 - $23.75/hr

Other

Re-posted 26 days ago

Job description

Summary
We are seeking an experienced individual to take on the role of Service Coordinator, who is responsible for dispatching Rudd's Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service. This position requires in office presence and the essential functions cannot be performed remotely.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Due to the nature of this position, employees are frequently expected to work independently, which involves making key decisions on behalf of the location on a regular basis. Employees are to keep their manager informed as decisions are made and use professional judgement on delegating decisions to other Rudd team members.
  • Coordinate and dispatch the field operations of Field Service Technicians to diagnose, repair and service customer's equipment.
  • Responsible for the management and scheduling of field service activities.
  • Take customer calls and handle technical questions from customers and field technicians.
  • Respond efficiently to customer issues and concerns to address questions, problems, and requests for service.
  • Monitor status of service calls and communicate with customers when additional parts or trips are required to complete the job.
  • Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Monitor technician safety and DOT compliance through reporting tools within field service management software and notify technicians / management when necessary.
  • Prepare equipment repair quotations.
  • Open and monitor service/repair work orders for accuracy (i.e., parts, materials, labor, etc.).
  • Perform all work in accordance with established quality standards and safety procedures.
Education and/or Experience
  • High School diploma or equivalent required
  • Minimum of three years' experience in the construction and mining equipment industry. Experience shall be in product support, i.e., parts, technical or supervisory.
Communication Skills
  • Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. Can effectively present information and respond to questions from managers, employees, and customers.
Computer Skills
Familiar with MS Office Operating Systems: Excel, Word.
Physical Demands
While performing the primary duties of this job, the employee must have sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally use hands to finger, handle, or feel; reach with hands and arms; stoop, twist, kneel, crouch, or crawl. Must be able to regularly lift, carry, push, and/or pull light to moderate amounts of weight up to 10 lbs. and occasionally up to 20 - 50 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Works in conditions with constant or intermittent noise. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to see color and adjust focus.
Work Environment
This job operates in an office environment at a location that climbs stairs on a regular basis to get to work desk space.
Position Type and Expected Hours of Work
  • This is position is classified as full-time, exempt.
  • Normal Days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.
EEO/AAP Statement
Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

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