Customer Service Coordinator Jobs in Rochester, PA

Powering Service Delivery Through Seamless Coordination!

MEPPI's Service Center Division (SCD) is seeking a detail-oriented and highly organized Service Coordinator to manage all aspects of service coordination for assigned customer accounts. In this role, you will plan and schedule service activities, coordinate technicians and service providers, manage service orders, and ensure timely execution of repair, maintenance, and warranty services—all while supporting a positive customer experience.

Coordinate Service Activities: Plan, organize, and schedule repair services, contracted maintenance, parts replacement, and warranty work with customers, sales representatives, service technicians, and Authorized Service Providers (ASPs). Maintain and update the service calendar, including scheduled fieldwork, emergency services, and technician availability.

Manage Service Orders & Systems: Create and process service orders for parts, labor, service provider commissions, billable services, and service contract maintenance. Enter and maintain service order data accurately in MEPPI's CRM and business systems.

Issue Work Orders: Create and distribute work orders for repairs, maintenance, parts replacement, and warranty services to technicians and ASPs. Coordinate third-party equipment orders, site testing, and start-ups as required.

Process Service Provider Payments: Prepare and process documentation to ensure timely payment to service providers for completed work.

Manage Maintenance Contracts: Monitor open service contracts to ensure preventative maintenance is completed according to schedule.

Track Service Completion: Confirm all services are completed, paperwork submitted, and expenses posted accurately. Prepare completed service orders for invoicing or credit processing.

Coordinate Material Returns: Issue Return Material Authorizations (RMAs) and coordinate material return logistics.

Support Large Deliveries: Collaborate with MEPPI Logistics and customers to arrange deliveries of large or complex shipments.

Ensure Site Readiness & Compliance: Verify technicians meet required credentials and safety requirements for access to assigned job sites.

Promote Division Excellence: Further the goals and positive professional image of SCD through cooperative, timely interaction with internal teams, customers, and suppliers.

Education & Experience:

• Associate's degree in Business or related discipline
• Minimum of 3 years of experience in sales, customer service, or sales support within a service-related industry, or equivalent education and experience

Skills & Attributes:

• Strong ability to manage multiple priorities and meet deadlines
• Intermediate experience in call center, collections, or customer-facing service environments
• Effective interpersonal and communication skills for engaging with customers and internal teams
• Strong organizational skills and attention to detail

Technology Proficiency:

• Intermediate computer skills with emphasis on Microsoft Office
• Experience with ERP/MRP and CRM systems

Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans

Retirement Plans: 401(k) with company match up to 4%

Generous Paid Time Off: Vacation accrual after 90 days, plus 12 paid holidays annually

Career Development: Training programs, development opportunities, and educational assistance

Exclusive Employee Perks: Profit sharing, free access to the 24/7 fitness center in Warrendale, PA, and participation in MEPPI's Wellness Program

At MEPPI, service coordination is critical to maintaining customer trust and system reliability. As a Service Coordinator in SCD, you'll support mission-critical equipment and services while working in a collaborative, customer-focused environment backed by Mitsubishi Electric's global strength.

Mitsubishi Electric Power Products, Inc. is a leader in power systems, rail transportation, and service solutions across North America. The Service Center Division plays a key role in supporting customers with responsive service and technical expertise.

MEPPI is committed to fostering an inclusive workplace. All qualified applicants receive fair and equitable consideration.

MEPPI does not accept unsolicited resumes from agencies or search firms. Any resume submitted without a signed agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.