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How much do customer service contact centre representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service contact centre representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

Is remote customer service contact centre representative a stressful job?

Remote customer service contact centre representatives often experience stress due to high call volumes, customer complaints, and performance targets. Managing emotional interactions and maintaining productivity in a home environment can also contribute to job-related stress, but proper training and support can help mitigate these factors.

What does a customer service contact centre representative do?

A customer service contact centre representative handles customer inquiries, provides information about products or services, resolves complaints, and processes orders or requests through phone, email, or chat. They use communication skills and may utilize customer management software to ensure customer satisfaction and efficient service delivery.

What cities are hiring for Customer Service Contact Centre Representative jobs?

Cities with the most Customer Service Contact Centre Representative job openings:

What states have the most Customer Service Contact Centre Representative jobs?

States with the most job openings for Customer Service Contact Centre Representative jobs include:

What are popular job titles related to Customer Service Contact Centre Representative jobs?

For Customer Service Contact Centre Representative jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Contact Centre Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Contact Center Representative I

Los Angeles, CA • On-site

LOS Angeles Care Health Plan
See more jobs at LOS Angeles Care Health Planexternal

$45K - $47K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Contact Center Representative I

Job Category: Customer Service Department: Engagement & Experience Contact Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Salary Range: $45,760.00 (Min.) - $47,823.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary The Contact Center Representative (CCR) I is the first point of contact for members, providers, and stakeholders, delivering complete, accurate and compassionate support on eligibility, benefits, claims, authorizations, Primary Care Physician (PCP) changes, and other service needs ensuring seamless triage across the healthcare journey. The CCR I primarily supports L.A. Care's Medi-Cal and Personal Assistance Services Council (PASC) managed care product lines. This support is provided across all communication channels (inbound, outbound, chat, text, email).

Duties Responds to inquiries across all channels related to eligibility, benefits, claims, authorizations, and coordination of care. Assists members with navigating their healthcare journey, including understanding their eligibility and benefits, Evidence of Coverage (EOC) and Member Handbook. Provides First Call Resolution (FCR) by addressing the needs of members and providers effectively on the first call. Supports members and providers with navigation of self-service tools. Documents all interactions in L.A. Care's system of record. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations and protects member privacy. Triages and directs calls to the appropriate internal teams or external entities for resolution. Supports ad-hoc targeted member outreach activities as determined by business need. Performs other duties as assigned.

Continued Education Required High School Diploma/or High School Equivalency Certificate Education Preferred Experience Required: At least 1 year of customer service contact center experience in a healthcare environment. Data entry experience with ability to type a minimum of 40 words per minute. Preferred: Member Services contact center experience in a Managed Care plan. Skills Required: Ability to answer a high volume of calls while demonstrating a high level of empathy and patience. Knowledge of managed care terminology. Familiarity with HIPAA regulations and confidentiality practices. Strong verbal and written communication skills. Strong probing, problem-solving and multitasking skills. Ability to work independently and as part of a team. Preferred: Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese. Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements Light Additional Information L.A. Care Health Plan's Contact Center is open 24 hours a day, 7 days a week, including holidays. Contact Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays. Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO)

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