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Customer Service Call Center Representative Jobs in Baton Rouge, LA

pelicanscu

Contact Center Representative

Baton Rouge, LA · On-site

$15.50 - $20.25/hr

Answering member phone calls and providing first-call resolution on various financial issues ... Contact Center representative Skills and qualifications include : * 1 year of customer service ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA · On-site

$11.75 - $15.50/hr

As a Call Center Agent , you'll support customers through professional and positive conversations ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Customer Service Representative Answers calls from customers and schedules transportation ... Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in ... Provide accurate information regarding products, services, and company policies. * Resolve customer ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in ... Provide accurate information regarding products, services, and company policies. * Resolve customer ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in ... Provide accurate information regarding products, services, and company policies. * Resolve customer ...

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. * Customer relationships are our most important asset, and handling ...

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Complete all necessary safety and orientation training required to allow access to customer ... Services to confirm the Surveyor's ability to perform the essential job functions of the position.

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Baton Rouge, LA

Customer Service Call Center Representative information

See Baton Rouge, LA salary details

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How much do customer service call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service call center representative in Baton Rouge, LA is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Baton Rouge, LA? For Customer Service Call Center Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Baton Rouge, LA look for? The top searched job categories for Customer Service Call Center Representative jobs in Baton Rouge, LA are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,055 per year, or $17.3 per hour.

Contact Center Representative

pelicanscu

Baton Rouge, LA • On-site

$15.50 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The role of the Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.   

A Day in the Life of a Contact Center representative INCLUDE:

  • Answering member phone calls and providing first-call resolution on various financial issues.
  • Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
  • Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
  • Accurately processing member transactions over the phone.
  • Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

Contact Center representative Skills and qualifications include:

  • 1 year of customer service experience.
  • Prior experience in a contact center is preferred.
  • A High School Diploma or equivalent.
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving and member service skills.
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:

  • Work Schedule
    • Monday – Friday
      • 8:00 am – 5:00 pm
    • Occasional rotating Saturday shift
      • 9:00 am – 1:00 pm
  • Travel
    • Travel is not necessary for this position.
  • Telecommuting
    • Telecommuting may become available for this position. Upon successful completion of training and demonstrating satisfactory performance, the candidate may be considered for telecommuting privileges.  .
      • Requirements include:
        • A dedicated workspace
        • Secure and strong internet connection
        • Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
        • An environment free from loud noises or outside distractions
    • The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. 

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including: 

  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer.  All Credit Union campuses are tobacco and vape-free.

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