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Bank Call Center Jobs in Baton Rouge, LA (NOW HIRING)

Neighbors FCU

Loan Relationship Agent

Baton Rouge, LA · On-site

$40K - $45K/yr

... the Call Center. * Maintain knowledge of and comply with regulatory requirements such as the Bank Secrecy Act and credit union security protocols as it relates to this position. * Perform other ...

BREC, LA

Center Supervisor

Baton Rouge, LA · On-site

$14.41/hr

For assistance in setting up or making adjustments to your account call 877-677-3678. SUPPLEMENTAL ... One may choose to participate in a variety of banking services including checking, savings ...

BREC, LA

Tennis Shop Clerk

Baton Rouge, LA · On-site

$12/hr

... center maintenance. This is a regular part-time position with year-round scheduling needs ... One may choose to participate in a variety of banking services including checking, savings ...

BREC, LA

Stablehand (Part-Time)

Baton Rouge, LA · On-site

$13.35/hr

Non-Exempt General Summary The Stablehand works in and around the horse stables, activity center ... One may choose to participate in a variety of banking services including checking, savings ...

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All JobsBank Call Center JobsBank Call Center Jobs in Baton Rouge, LA

Bank Call Center information

See Baton Rouge, LA salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for bank call center in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are the most commonly searched types of Bank Call Center jobs in Baton Rouge, LA? The most popular types of Bank Call Center jobs in Baton Rouge, LA are:
What are popular job titles related to Bank Call Center jobs in Baton Rouge, LA? For Bank Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Baton Rouge, LA look for? The top searched job categories for Bank Call Center jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Bank Call Center jobs? Cities near Baton Rouge, LA with the most Bank Call Center job openings:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Bilingual Call Center Insurance Sales Agent

Freeway Insurance

Baton Rouge, LA

$12.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Freeway Insurance rating

8.2

Company rating: 8.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

138th of 301 rated insurance

Job description

What We Offer:

  • No cold calling involved
  • Uncapped commission potential
  • Lucrative bonus opportunities including performance-based bonuses and sales competitions
  • Continuous on-going training and mentorship
  • Growth-oriented culture with internal promotion opportunities
  • Comprehensive Benefits package including medical, dental, vision, and life insurance
  • Comprehensive 401K plan with competitive employer match
  • Paid time off including holidays, vacation, and personal time
  • Annual incentive trip for top performers
  • Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible.
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
  • Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

The pay range for a Sales Agent is $12.50+ / hourly

Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives

Our Company:

Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Southern Harvest, InsureOne, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Agency by the Insurance Journal for the tenth straight year! With over 1250 locations with retail locations across 27 states and licensed providers for all states, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!

What You Will Do:

  • As an Insurance Agent, you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers.
  • Solicit new business and maintain current business levels in order to achieve or exceed sales production goals.
  • Expand business by proactively building relationships with existing customers to meet the agreed upon production goals.
  • Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system.
  • Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

  • Personal Lines or Property and Casualty license preferred (but not required)
  • Bilingual in English and Spanish required
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

Location: On Site

Insurance Sales
Insurance Agent
Hiring Immediately
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