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Customer Service Associates Jobs in Springfield, MA

Walgreens

Customer Service Associate

Vernon, CT · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

West Hartford, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

CT · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Bloomfield, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

CT

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

East Longmeadow, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Dollar Tree

Customer Service Associate I

Chicopee, MA · On-site

$14.50 - $20/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

CUSTOMER SERVICE ASSOCIATE I

Springfield, MA · On-site

$14.50 - $20/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Hartford, CT · On-site

$14.75 - $20.25/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Windsor Locks, CT · On-site

$14 - $19.50/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, MA · On-site

$14.50 - $20/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Agawam, MA · On-site

$14.50 - $20/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Bloomfield, CT · On-site

$14.50 - $20/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Associates information

See Springfield, MA salary details

$8

$17

$27

How much do customer service associates jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service associates in Springfield, MA is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Associates vs Customer Support Representatives?

AspectCustomer Service AssociatesCustomer Support Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & IndustryRetail, hospitality, telecommunicationsTechnology, software, telecommunications
Common Search IntentCustomer service roles, entry-level customer supportTechnical support, troubleshooting, product assistance

Customer Service Associates typically handle general customer inquiries in retail or service settings, focusing on sales and basic support. Customer Support Representatives often provide technical assistance and troubleshooting, especially in tech-related industries. While both roles require strong communication skills, their work environments and focus areas differ, catering to different customer needs.

Is remote customer service associate a stressful job?

Remote customer service associates often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What does a customer service associate do?

A customer service associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and tools like CRM software to ensure customer satisfaction and maintain positive relationships. The role may require patience, problem-solving skills, and knowledge of the company's offerings.
Customer Service Associates jobs near you
Infographic showing various Customer Service Associates job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,522 per year, or $17.1 per hour.

Customer Service Associate

Vernon, CT • On-site

Walgreens
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about Walgreensexternal

$14.25 - $19.75/hr

Part-time

Re-posted 6 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,239 frontline employees who took The Breakroom Quiz

Job description


  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

External Basic Qualifications
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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