ZipRecruiter

Log In

1

Customer Service Associates Jobs in Springfield, MA

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Empire Today

Area Customer Service Associate

Hartford, CT · On-site

$20 - $23/hr

Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated ...

Wawa

Customer Service Associate

Hartford, CT

$15 - $18.75/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ... At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision ...

Dollar Tree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

... associates, and leaders * Responsible for maintaining the cleanliness throughout the store ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

next page

Showing results 1-20

All JobsCustomer Service Associates JobsCustomer Service Associates Jobs in Springfield, MA

Customer Service Associates information

See Springfield, MA salary details

$8

$17

$27

How much do customer service associates jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service associates in Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Associates vs Customer Support Representatives?

AspectCustomer Service AssociatesCustomer Support Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & IndustryRetail, hospitality, telecommunicationsTechnology, software, telecommunications
Common Search IntentCustomer service roles, entry-level customer supportTechnical support, troubleshooting, product assistance

Customer Service Associates typically handle general customer inquiries in retail or service settings, focusing on sales and basic support. Customer Support Representatives often provide technical assistance and troubleshooting, especially in tech-related industries. While both roles require strong communication skills, their work environments and focus areas differ, catering to different customer needs.

Is remote customer service associate a stressful job?

Remote customer service associates often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What does a customer service associate do?

A customer service associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and tools like CRM software to ensure customer satisfaction and maintain positive relationships. The role may require patience, problem-solving skills, and knowledge of the company's offerings.
Customer Service Associates jobs near you
Infographic showing various Customer Service Associates job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,522 per year, or $17.1 per hour.

Customer Service Associate

Simsbury, CT • On-site

Raising Cane's
Food Services and Drinking Places • 10K+ employees
Learn more about Raising Cane'sexternal

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Raising Cane's Chicken Fingers rating

6.9

Company rating: 6.9 out of 10

Based on 1,560 frontline employees who took The Breakroom Quiz

9th of 108 rated fast food restaurants

Job description

Starting hiring pay at: $17.00

As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.

Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!

Qualities of awesome Canes Customer Service Associate:

  • Team player

  • Excellent communicator

  • Happy, Courteous and Enthusiastic

  • Hard working and attentive

  • Responsible and dependable

  • Authentic and genuine

  • Takes pride in doing a good job

Benefits available for hourly Crew:

  • Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection

  • OnePass Gym Membership Program

  • 401(k) With Safe Harbor Employer Match (age 21 & older)

  • Access to financial advisors for budget and retirement planning

  • Crewmember Assistance Program

  • Education assistance

  • Pet Insurance

Perks & Rewards for hourly Crew:

  • Paid Time Off*

  • Closed for all major holidays**

  • Early closure for company events

  • Casual Work Attire

  • Flexible Scheduling

  • Perkspot Employee Discount Program

  • Additional $1 per hour after 10pm**

*Must satisfy hours requirement per year

**Locations may vary

ESSENTIAL FUNCTIONS OF THE POSITION :

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lift and carry, push or pull heavy objects up to 50 pounds

  • Kneel, bend, twist or stoop

  • Ascend or descend stairs

  • Reach and grasp objects (including above head and below waistline)

  • Excellent verbal and written communication

  • Ability to show up to scheduled shifts on time

  • Cleaning tables, floors and other areas of the Restaurant

  • Taking orders from Customers and processing payments efficiently

  • Follow proper safety procedures when handling and/or preparing food

  • Ability to multitask

ADDITIONAL REQUIREMENTS :

  • Must be 16 years of age or older

  • Provide all Customers with quick and friendly service

  • Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service

  • Work under pressure and at a fast pace

  • Align with Raising Cane's culture by balancing Working Hard and Having Fun

  • Take initiative

  • Comply with Company policies

Raising Cane's appreciates & values individuality. EOE

What Raising Cane's Chicken Fingers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Raising Cane's logo

About Raising Cane's

Sourced by ZipRecruiter

Todd personifies the entrepreneurial spirit - the promise that with dedication, drive, hard work and a great concept, dreams can be achieved. Only 24 years old when he began his journey, Todd and his Crew have grown Raising Cane’s from a single campus Restaurant to one of the fastest-growing large restaurant brands in the U.S. As CO-CEO, Todd remains actively involved with all aspects of the brand, making Raising Cane’s one of the few founder-led restaurant companies of its size. What does it mean to be a part of our Crew? Whether you are working in a Restaurant or a Support Office, we’re one team - each contributing our own unique personalities, skills and talents toward making the most craveable Chicken Finger meals and growing Restaurants all over the world. And all that growth equals a lot of opportunity! If this sounds like your kind of place, we’d love to have you as a part of our Crew.

Industry

Food services and drinking places and retail

Company size

10,000+ Employees

Headquarters location

Baton Rouge, LA, US

View All Raising Cane's Jobs

Apply