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Customer Service Associate Jobs in Waterloo, ON (NOW HIRING)

Walmart

Omni Customer Fulfillment Associate

Kitchener, ON · On-site

CA$17.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... This position is well suited for individuals seeking an engaging role in customer service or retail.

Walmart

OMNI Customer Fulfillment Associate

Kitchener, ON · On-site

CA$17.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... This position is well suited for individuals seeking an engaging role in customer service or retail.

Walmart

OMNI Customer fulfillment associate

Kitchener, ON · On-site

CA$17.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... This position is well suited for individuals seeking an engaging role in customer service or retail.

Tim Hortons

Customer service

Guelph, ON

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

Tim Hortons

Customer service

Kitchener, ON · On-site

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

Tim Hortons

Customer service

Waterloo, ON · On-site

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

Td

PIA Client Service Associate

Kitchener, ON · On-site

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will ... Create reports for analysis of client accounts; communicate with customers to provide mentorship on ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Waterloo, ON

Customer Service Associate information

See Waterloo, ON salary details

$7

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How much do customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service associate in Waterloo, ON is $15.16, according to ZipRecruiter salary data. Most workers in this role earn between $12.10 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Waterloo, ON? The most popular types of Customer Service jobs in Waterloo, ON are:
What job categories do people searching Customer Service Associate jobs in Waterloo, ON look for? The top searched job categories for Customer Service Associate jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Customer Service Associate jobs? Cities near Waterloo, ON with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,542 per year, or $15.2 per hour.

Retail Sales & Technical Service Associate (Part Time)

Best Buy Canada Ltd.

Brantford, ON

CA$17.60 - CA$20.21/hr

Part-time

Posted 21 days ago

Best Buy rating

6.9

Company rating: 6.9 out of 10

Based on 1,779 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

You'll love it here! We are hiring immediately for a retail sales & technical service associate, which we call an agent advisor at Best Buy. In this role, you will greet customers and provide technical support or assistance in finding the products and services they need.

Join us and grow your career with our retail team as a retail sales & technical service associate.

What you'll do as a retail associate:

  • Help customers find the perfect product or service and respond to their questions

  • Assist customers with signing in their devices for setup, diagnostics, and repairs

  • Create an amazing customer experience

  • Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology

What we're looking for:

  • 6+ months' retail experience in a technical customer service or retail sales associate role

  • Enthusiasm to welcome and assist customers

  • Flexibility to adapt to dynamic situations in a fast-paced environment

  • A commitment to maintaining a safe and fun working environment

  • Excellent communication skills

Why you'll love it here:

  • Employee discounts on awesome tech

  • Competitive compensation and benefits

  • Flexible schedules as per business needs

  • Supportive leaders who care about you and your wellbeing

  • An inclusive, fun, and supportive team who you will quickly call friends

  • Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).

Base pay range

Hourly pay rate: $17.60 - $20.21

Pay may vary by province. Pay listed is for the location advertised.

61 Lynden Road, Unit A, Brantford, ON N3R 7J9

This posting is for a vacancy.

What Best Buy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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