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Customer Service Associate Jobs in Toronto, ON (NOW HIRING)

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Customer Service Associate information

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How much do customer service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service associate in Toronto, ON is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $17.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Toronto, ON? The most popular types of Customer Service jobs in Toronto, ON are:
What are popular job titles related to Customer Service Associate jobs in Toronto, ON? For Customer Service Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Service Associate jobs in Toronto, ON look for? The top searched job categories for Customer Service Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Customer Service Associate jobs? Cities near Toronto, ON with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,286 per year, or $15.5 per hour.

Full Time Customer Service Associate BU

Leon's Furniture

Burlington, ON

CA$17.85/hr

Full-time

Posted 17 days ago

Job description

Leon’s is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

  • Train new service associates and to provide ongoing training where required
  • Assist customers by phone, in-person or by email with service requests
  • Set and confirm repair tech appointments with customers
  • Follow up with customers and vendors on overdue parts
  • Complete inspections on all Exchanges or upon customer request
  • Schedule deliveries of Exchanges & Credit Memos
  • Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
  • Enter Exchanges, Credit Memos, Sales and Reselections
  • Follow up on overdue work orders, Credit Memos, repairs and parts
  • Performing various other duties, as assigned

Requirements: 

  • Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
  • Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personality
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • And most importantly, a POSITIVE ATTITUDE!

We offer:

  • Comprehensive Employee Benefit Package after 3 months
  • Profit Sharing
  • Employee Discounts & Partner Discount Programs
  • The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
  • Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.85.

Additional Information:

  • Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
  • We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, can email their accommodation requests to recruitment@leons.ca.

How to Apply:

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.


Apply