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Customer Service Associate Jobs in Stevens Point, WI

Home Depot

Customer Service/Sales

Wisconsin Rapids, WI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Wisconsin Rapids, WI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Michaels Stores

Customer Service Team Member

Plover, WI · On-site

$14.25 - $19.50/hr

Store - STEVENS POINT, WI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience.

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

Agri Alliance

Customer Service Representative

Bancroft, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative The Customer Service Representative serves as a key member of the Sales team, supporting customer satisfaction through accurate order management, invoicing, customer ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Stevens Point, WI

Customer Service Associate information

See Stevens Point, WI salary details

$8

$16

$26

How much do customer service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service associate in Stevens Point, WI is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Stevens Point, WI? The most popular types of Customer Service jobs in Stevens Point, WI are:
What job categories do people searching Customer Service Associate jobs in Stevens Point, WI look for? The top searched job categories for Customer Service Associate jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Customer Service Associate jobs? Cities near Stevens Point, WI with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Stevens Point, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,616 per year, or $16.6 per hour.

Optical Customer Service Associate, Part-Time

Midline Vision Group LLC

Mosinee, WI • On-site

$17 - $20/hr

Part-time

Vision, Retirement, PTO

Re-posted 29 days ago

Job description

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform an essential sales function within the company. They pre-test patients before their eye exams, complete glasses and medication prescriptions, schedule appointments, educate patients about their contact lenses or glasses, and more. Their duties include the use of computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports.Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with some retail experience tend to excel in this type of role. This position requires independent problem-solving, a positive attitude, and solid technology skills.This is a part-time opportunity.BENEFITS:We offer paid time off, professional development assistance, a retirement plan with generous employer match, as well as employee discounts on vision care, glasses, and contact lenses.EDUCATION:High school diploma or equivalent, and experience typically achieved with a minimum of 1-2 years in a retail or healthcare environment.FULL JOB DESCRIPTION:Available online at midlinevision.com/careers.