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Customer Service Associate Jobs in Redmond, WA (NOW HIRING)

AA2IT

Customer Service Associate

Redmond, WA · On-site

$23 - $24/hr

Customer Service Associate Pay Rate:$23-24/HR on W2 Hours: 40 hours a week M-F 7-3:30 (Half hour lunch)- can be a little flexible Location: One Microsoft Way Duration: 3 months could extension ...

Savers | Value Village

Customer Service Associate

Kent, WA · On-site

$17.15 - $22.60/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers Value Village

Customer Service Associate

Everett, WA · On-site

$20.80 - $27.40/hr

Customer Service Associate Pay Range: Our starting pay ranges from $20.80 to $27.40 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers Value Village

Customer Service Associate

Kent, WA · On-site

$17.15 - $22.60/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

Savers/Value Village

Customer Service Associate

Everett, WA · On-site

$20.80 - $27.40/hr

Customer Service Associate Pay Range: Our starting pay ranges from $20.80 to $27.40 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Redmond, WA

Customer Service Associate information

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$9

$19

$30

How much do customer service associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service associate in Redmond, WA is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.54 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Redmond, WA?

The most popular types of Customer Service jobs in Redmond, WA are:

What job categories do people searching Customer Service Associate jobs in Redmond, WA look for?

The top searched job categories for Customer Service Associate jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Customer Service Associate jobs?

Cities near Redmond, WA with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,923 per year, or $19.2 per hour.

Customer Service Associate (CSA)

Bellevue, WA

Universal Language Service, Inc.
See more jobs at Universal Language Service, Inc.external

$20 - $26/hr

Full-time

Re-posted 12 days ago

Job description

Customer Service Associate (CSA)
Reports To: Customer Accounts Manager / Operations Manager
Department: Customers Accounts
Location: Bellevue, WA (In-Office)
Employment Type: Full-Time, 40 hours per week
Position Overview
The Customer Service Associate (CSA) serves as the primary point of contact between UniversalLanguage and its clients, acting as a trusted liaison responsible for delivering timely, professional, and solution-oriented support. This role is central to client satisfaction and retention, ensuring that every interaction reflects UniversalLanguage’s commitment to service excellence, regulatory compliance, and operational reliability.
The CSA manages inbound and outbound communications across phone and email channels, supports client onboarding and service activation, resolves issues efficiently, and maintains accurate, audit-ready records within the company’s CRM and operational systems. Through proactive communication and attention to detail, the CSA strengthens long-term client relationships while supporting the seamless delivery of OPI, VRI, onsite interpreting, and document translation services.
Key Responsibilities
The Customer Service Associate provides responsive, high-quality customer support by answering inbound calls and emails from healthcare, government, and enterprise clients, addressing service inquiries, troubleshooting issues, and ensuring timely resolution. The CSA supports client onboarding activities, including account setup, service orientation, and coordination with internal teams to ensure clients are fully prepared to access language services without disruption.
This role is responsible for documenting all client interactions, service requests, and issue resolutions accurately within the CRM and related systems, ensuring data integrity and audit readiness. The CSA collaborates closely with Scheduling, Interpreter Operations, Billing, and Account Management teams to resolve escalations, coordinate service delivery, and ensure client expectations are consistently met.
The CSA monitors service performance indicators such as response times, issue resolution timelines, and client feedback, escalating concerns as appropriate and contributing to continuous improvement efforts. The role also supports client retention by identifying recurring issues, recommending process improvements, and reinforcing service best practices during client interactions.
Compliance and Quality Assurance
The Customer Service Associate operates in strict accordance with HIPAA, confidentiality standards, and contractual service level requirements. The CSA ensures that all client communications and documentation adhere to company policies, regulatory obligations, and client-specific protocols. Attention to accuracy, professionalism, and discretion is essential in all interactions.
Required Qualifications
The ideal candidate has prior experience in customer service, call center operations, healthcare support services, or a related client-facing environment. Strong verbal and written communication skills are required, along with the ability to manage multiple tasks in a fast-paced setting. Proficiency with CRM platforms, scheduling systems, and standard office software is expected.
Candidates must demonstrate exceptional organizational skills, attention to detail, and a customer-first mindset. Experience supporting healthcare, government, or language access services is strongly preferred, as is familiarity with interpreter scheduling or multilingual service environments.
Preferred Qualifications
Bilingual or multilingual skills are highly desirable but not required. Prior experience working with language service providers, healthcare systems, or regulated service environments is a strong advantage. Familiarity with HIPAA, Medicaid/Apple Health, or public-sector clients is a plus.
Core Competencies
Success in this role requires professionalism, reliability, and a calm, solution-oriented approach to problem solving. The CSA must demonstrate strong interpersonal skills, adaptability, and the ability to collaborate effectively across departments while maintaining accountability for assigned responsibilities.
Career Growth Opportunity
The Customer Service Associate role offers a clear path for advancement into senior customer service, account management, scheduling leadership, or operations support roles. UniversalLanguage supports internal growth and professional development for high-performing team members.

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