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Customer Service Associate Jobs in Ladson, SC (NOW HIRING)

Big Lots

Customer Service Associate

Goose Creek, SC · On-site

$13.25 - $18.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...

Big Lots

Customer Service Associate

Moncks Corner, SC · On-site

$12.75 - $17.50/hr

Roses/Roses Express Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Ladson, SC

Customer Service Associate information

See Ladson, SC salary details

$8

$16

$25

How much do customer service associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service associate in Ladson, SC is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.08 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Ladson, SC?

The most popular types of Customer Service jobs in Ladson, SC are:

What job categories do people searching Customer Service Associate jobs in Ladson, SC look for?

The top searched job categories for Customer Service Associate jobs in Ladson, SC are:

What cities near Ladson, SC are hiring for Customer Service Associate jobs?

Cities near Ladson, SC with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Ladson, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,501 per year, or $16.1 per hour.

Customer Service Associate

Mainstream Pine Products LLC

North Charleston, SC • On-site

$13.75 - $19/hr

Full-time

Posted 5 days ago

Job description

Description

Position: Customer Service Associate

Reports To: Customer Service Supervisor

Location: North Charleston, SC


Position Overview

The Customer Service Associate supports Mainstream Pine Products' customers by processing orders, responding to inquiries, and assisting with issue resolution. This role ensures accurate and timely order entry, provides professional communication with customers, and coordinates with internal teams to support order fulfillment. The Customer Service Associate helps maintain strong customer relationships and contributes to MPP's reputation for responsive and reliable service.


Key Responsibilities

  • Accurately enter customer orders into ERP or order management systems and verify order details.
  • Respond promptly and professionally to customer inquiries via phone, email, or other channels.
  • Provide customers with information regarding order status, product availability, pricing, and delivery schedules.
  • Coordinate with shipping, supply chain, and production teams to ensure accurate and timely order fulfillment.
  • Assist with resolution of customer issues or complaints, escalating to the Customer Service Supervisor as needed.
  • Maintain accurate records of customer interactions, orders, and account information.
  • Support preparation of shipping documents, invoices, and related order paperwork.
  • Contribute to continuous improvement initiatives aimed at streamlining customer service processes.
  • Represent MPP with professionalism and a customer-focused mindset in all interactions.

Physical Requirements & Work Environment

  • Work performed primarily in an office environment with regular coordination across plant operations.
  • Ability to sit, type, and communicate by phone or computer for extended periods.
  • Occasional exposure to plant or warehouse environments, requiring PPE.


Employment Type & Schedule

  • Full-time position.
  • Primarily day shift, with flexibility for extended hours based on customer or operational needs.

Requirements

Qualifications & Skills

  • High school diploma or GED required; associate's or bachelor's degree in business, supply chain, or related field preferred.
  • 1-3 years of experience in customer service, order entry, or administrative support; manufacturing or industrial products environment preferred.
  • Proficiency with Microsoft Office Suite and ERP/CRM systems.
  • Strong verbal and written communication skills.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to work effectively both independently and as part of a team.
  • Commitment to professionalism, accuracy, and responsiveness.


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