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Customer Service Associate Jobs in Joliet, IL (NOW HIRING)

Semper Solr

Customer Service Associate

Chicago, IL · On-site

$60K - $80K/yr

As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding experiences to our customers. This role is perfect for you if you thrive in an energetic environment ...

Dollartree

Customer Service Associate

Monee, IL

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Hertz

Customer Service Associate

Chicago, IL · On-site

$18/hr

The Customer Service Sales Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

Dollar Tree

Customer Service Associate

Monee, IL · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Brookfield, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Woodridge, IL · On-site

$14.50 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Sandwich, IL · On-site

$14.50 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Semper Solr

Customer Service Associate

Chicago, IL · On-site

$60K - $80K/yr

As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding experiences to our customers. This role is perfect for you if you thrive in an energetic environment ...

Dollartree

Customer Service Associate

Brookfield, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Woodridge, IL · On-site

$14.50 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Hertz

Customer Service Associate

Chicago, IL · On-site

$18/hr

The Customer Service Sales Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

AGI

Customer Service Associate

Aurora, IL · On-site

$60K - $80K/yr

As a Customer Service Associate, you'll be part of a dynamic team, bringing creativity and enthusiasm to every interaction. This role offers you the opportunity to excel in sales and communication ...

Hertz

Customer Service Associate

Chicago, IL

$18/hr

The Customer Service Sales Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

Hertz

Customer Service Associate

Chicago, IL

$18/hr

The Customer Service Sales Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

The LaSalle Group

Customer Service Associate

Chicago, IL · On-site

$17 - $20/hr

They are actively seeking a Temporary Customer Service Associate With a strong reputation for quality, customer experience, and product innovation, they offer a collaborative environment where ...

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Customer Service Associate information

See Joliet, IL salary details

$8

$17

$27

How much do customer service associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service associate in Joliet, IL is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Joliet, IL? The most popular types of Customer Service jobs in Joliet, IL are:
What job categories do people searching Customer Service Associate jobs in Joliet, IL look for? The top searched job categories for Customer Service Associate jobs in Joliet, IL are:
What cities near Joliet, IL are hiring for Customer Service Associate jobs? Cities near Joliet, IL with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Customer Service Associate

Customer Service Associate

Semper Solr

Chicago, IL • On-site

$60K - $80K/yr

Full-time

Posted 16 days ago

Job description

Description
Fun Environment & Rewards
At AGI, we're all about inspiring the next generation through optimism, teamwork, and results. As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding experiences to our customers. This role is perfect for you if you thrive in an energetic environment and are passionate about personal and professional growth. We prioritize a people-oriented culture where hard work meets fun, offering plenty of room for advancement based on your performance and experience.
We're seeking someone enthusiastic and highly motivated, with a strong service background. Your exceptional communication, listening, and problem-solving skills will be key in delivering excellent customer interactions. If you're eager to engage with people and are looking for new opportunities in a fast-paced setting, let's talk. At AGI, we promise an exciting, professional environment where your growth is our priority. Join us and be part of a team that values your ambitions and contributions.
Responsibilities
• Engage with customers to understand their needs and provide tailored solutions.
• Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.
• Collaborate with team members to resolve complex issues and enhance service delivery.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Educate customers on product features and benefits, empowering them to make informed decisions.
• Handle customer complaints with empathy and professionalism, turning challenges into opportunities for growth.
Qualifications
• Previous work in a customer-facing position.
• Must have graduated from high school, received a G.E.D. or equivalent.
• Display strong communication skills, active listening skills, and personal skills.

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