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Customer Service Associate Jobs in Frederick, MD

NVR

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

  • Retirement

Customer Service Associate Job Category Customer Service Market Location MD - Frederick/Western MD Location MD - Frederick Apply Now ( Job Title: Customer Service Associate Job Type: Full-time ...

Byers Market

Customer Service Associate

Hagerstown, MD · On-site

$15/hr

Customer Service Associate Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers' experience is exemplary? Then you ...

Royal Farms

Customer Service Associate

Westminster, MD · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Sykesville, MD · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Finksburg, MD · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Hagerstown, MD · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Gaithersburg, MD · On-site

$18 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Wawa

Customer Service Associate

Ranson, WV · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Sykesville, MD · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Westminster, MD · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...

Wawa

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...

Wawa

Customer Service Associate

Gaithersburg, MD · On-site

$17.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a ...

NVR, Inc.

Customer Service Associate

Frederick, MD · On-site

$50K - $55K/yr

  • Retirement

Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday to Friday, 7:00 AM - 4:00 PM EST About the Role As a Customer Service Associate at NVR , you will ...

NVR Inc

Customer Service Associate

Frederick, MD

$50K - $55K/yr

  • Retirement

Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday to Friday, 7:00 AM - 4:00 PM EST About the Role As a Customer Service Associate at NVR , you will ...

Royal Farms

Customer Service Associate

Eldersburg, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Westminster, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Frederick, MD

Customer Service Associate information

See Frederick, MD salary details

$8

$17

$27

How much do customer service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service associate in Frederick, MD is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.13 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Frederick, MD?

The most popular types of Customer Service jobs in Frederick, MD are:

What job categories do people searching Customer Service Associate jobs in Frederick, MD look for?

The top searched job categories for Customer Service Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Customer Service Associate jobs?

Cities near Frederick, MD with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,443 per year, or $17 per hour.

Customer Service Associate

NVR

Frederick, MD • On-site

$50K - $55K/yr

Other

Retirement

Posted 15 days ago

NVR rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

11th of 80 rated construction

Job description

Customer Service Associate

Job Category Customer Service

Market Location MD - Frederick/Western MD

Location MD - Frederick

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=37594)

Job Title: Customer Service Associate Job Type: Full-time Location: Onsite – Frederick, MD Core Hours: Monday to Friday, 7:00 AM – 4:00 PM EST

About the Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

  • Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages

  • Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms

  • Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries

  • Recommend and implement best practices to improve call center operations

Qualifications

  • Minimum of 2 years of administrative experience

  • Strong interpersonal and communication skills

  • High energy with the ability to multitask and prioritize effectively

  • Exceptional attention to detail

  • Ability to thrive in a fast-paced, professional team environment

  • Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications:

  • Associate’s or Bachelor’s degree

  • Customer service experience

  • Knowledge of residential homebuilding

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/ .

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $50,000 - $55,000 per year. Individual pay is determined by factors including the candidate’s job-related skills, experience, relevant education, and location.

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