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Customer Service Associate Jobs in Frederick, MD

Byers Market

Customer Service Associate

Hagerstown, MD · On-site

$15/hr

Customer Service Associate Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers' experience is exemplary? Then you ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Hagerstown, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Eldersburg, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Urbana, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Westminster, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Gaithersburg, MD · On-site

$18 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Martinsburg, WV · On-site

$13 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Westminster, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Royal Farms

Customer Service Associate

Frederick, MD · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused ...

Wawa, Inc.

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Eldersburg, MD · On-site

$15.50 - $19.25/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Wawa, Inc.

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

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Customer Service Associate information

See Frederick, MD salary details

$8

$15

$25

How much do customer service associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer service associate in Frederick, MD is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

Can I work in Amazon from home?

Customer Service Associates at Amazon can work from home, depending on the role and location. Remote positions typically require strong communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of remote work varies by job posting and geographic region.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

How can I make 2000 a week working from home?

A Customer Service Associate can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance bonuses. Achieving this income may involve handling high call volumes, working for companies with higher pay rates, or taking on additional shifts or specialized roles such as technical support or sales. Building skills in customer relationship management tools and maintaining consistent productivity are key factors in increasing earnings in remote customer service roles.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What is the work of customer service associate?

A customer service associate handles customer inquiries, provides information about products or services, resolves complaints, and ensures customer satisfaction. They often use communication skills, computer systems, and problem-solving abilities to assist customers in person, over the phone, or via online channels.

What jobs pay 4000 a week without a degree?

Customer Service Associates typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurial ventures where income depends on commissions or business success. Most jobs paying this amount require significant experience, certifications, or a combination of skills and performance.
More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Frederick, MD? The most popular types of Customer Service jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Customer Service Associate jobs? Cities near Frederick, MD with the most Customer Service Associate job openings:
Customer Service Associate jobs near you

Customer Service Associate

Byers Market

Hagerstown, MD • On-site

$15/hr

Full-time

Posted 21 days ago

Job description

Customer Service Associate
Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers' experience is exemplary? Then you may be a perfect addition to the Byers Market team.
Some duties include
  • Food preparation
  • Cash register duties
  • Customer service
  • General housekeeping

Key Requirements
  • Customer service driven
  • Enjoys working with people
  • Good communication skills
  • Organized

Compensation Range
  • $15.00 per hour

Job Summary
  • The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Byers Market's vision to fulfill lives every day.

Principal Duties
  1. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.
  2. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  3. Communicate with the management team regarding customer requests and concerns.
  4. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.
  5. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
  6. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  7. Prepare all made to order food and/or beverages according to recipe or customer specifications.
  8. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
  9. Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  10. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  11. Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  12. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Byers Market's policy manual, training materials and other publications.
  13. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  14. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  15. Complete other tasks as assigned by store management.

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Essential Functions
  1. Ability to work well individually as well as in a team environment
  2. Good communication skills
  3. Excellent customer service skills
  4. Ability to learn FSRA process and procedures and demonstrate on a daily basis
  5. Ability to work overtime as needed
  6. Ability to multi-task in fast paced environment
  7. Ability to learn and demonstrate all Byers Market's Safety and Quality Assurance processes and procedures
  8. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
  9. Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
  10. Must be able to lift and carry up to 35 lbs
  11. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
  12. Must be at least 14 years old
  13. Must have reliable transportation
  14. Must wear slip resistant shoes at all times
  15. Must be able to tolerate exposure to cleaning products

Basic Qualifications
  1. Pursuit of or high school diploma or equivalent, preferred
  2. Prior food service and/or customer service experience preferred but not required

Compensation: $15.00 per hour
We are always searching for team members who have the following qualities: people oriented, self-motivated, dependable, willing to learn, able to work effectively in a fast-paced environment while maintaining 100% total customer focus, maintain clean appearance, organized, good communication skills.
Ronnie & Joan Byers opened 'Byers Self Service Market' in Williamsport, MD in 1959. It was a small general store which offered subs, sandwiches, groceries, and just about everything else they could get their hands on. From the beginning, Ronnie's motto was "Yes, we have it!" At the age of 10, their son Mike Byers started his involvement with the store by standing on a wooden Barq's Root Beer pop box to slice lunch meat for customers. The customers and salesmen always loved Mike. Through his childhood and young adult years, Mike followed in Ronnie's footsteps at the store in Williamsport. In November 1987, Ronnie and Mike opened a second Byers' location on Burhans Boulevard in Hagerstown, MD. In 1994 Mike and Kelli (Mike's wife) took over the business from Ronnie and are now the sole owners. Over the years, the Burhans Boulevard location became the core focus of the business, and is the sole location today. It is still a family owned and operated business and has now served the city of Hagerstown for 30 years.
As a family, they are dedicated to providing the best service and selection possible to their customers. As Ronnie stated "Yes, we have it!" in 1959, the Byers family can proudly say today that "Yes, we still have it!"

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