Byers Market

Customer Service Associate
Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers' experience is exemplary? Then you may be a perfect addition to the Byers Market team.
Some duties include

• Food preparation
• Cash register duties
• Customer service
• General housekeeping

Key Requirements

• Customer service driven
• Enjoys working with people
• Good communication skills
• Organized

Compensation Range

• $15.00 per hour

Job Summary

• The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Byers Market's vision to fulfill lives every day.

Principal Duties

1. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.
2. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
3. Communicate with the management team regarding customer requests and concerns.
4. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.
5. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
6. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
7. Prepare all made to order food and/or beverages according to recipe or customer specifications.
8. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
9. Ensure the proper execution of assigned foodservice and beverage programs and procedures.
10. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
11. Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
12. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Byers Market's policy manual, training materials and other publications.
13. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
14. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
15. Complete other tasks as assigned by store management.

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Essential Functions

1. Ability to work well individually as well as in a team environment
2. Good communication skills
3. Excellent customer service skills
4. Ability to learn FSRA process and procedures and demonstrate on a daily basis
5. Ability to work overtime as needed
6. Ability to multi-task in fast paced environment
7. Ability to learn and demonstrate all Byers Market's Safety and Quality Assurance processes and procedures
8. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
9. Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
10. Must be able to lift and carry up to 35 lbs
11. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
12. Must be at least 14 years old
13. Must have reliable transportation
14. Must wear slip resistant shoes at all times
15. Must be able to tolerate exposure to cleaning products

Basic Qualifications

1. Pursuit of or high school diploma or equivalent, preferred
2. Prior food service and/or customer service experience preferred but not required

Compensation: $15.00 per hour
We are always searching for team members who have the following qualities: people oriented, self-motivated, dependable, willing to learn, able to work effectively in a fast-paced environment while maintaining 100% total customer focus, maintain clean appearance, organized, good communication skills.
Ronnie & Joan Byers opened 'Byers Self Service Market' in Williamsport, MD in 1959. It was a small general store which offered subs, sandwiches, groceries, and just about everything else they could get their hands on. From the beginning, Ronnie's motto was "Yes, we have it!" At the age of 10, their son Mike Byers started his involvement with the store by standing on a wooden Barq's Root Beer pop box to slice lunch meat for customers. The customers and salesmen always loved Mike. Through his childhood and young adult years, Mike followed in Ronnie's footsteps at the store in Williamsport. In November 1987, Ronnie and Mike opened a second Byers' location on Burhans Boulevard in Hagerstown, MD. In 1994 Mike and Kelli (Mike's wife) took over the business from Ronnie and are now the sole owners. Over the years, the Burhans Boulevard location became the core focus of the business, and is the sole location today. It is still a family owned and operated business and has now served the city of Hagerstown for 30 years.
As a family, they are dedicated to providing the best service and selection possible to their customers. As Ronnie stated "Yes, we have it!" in 1959, the Byers family can proudly say today that "Yes, we still have it!"