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Customer Service Associate Jobs in Brainerd, MN (NOW HIRING)

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Associate degree in Business or a related field, or an equivalent combination of education and experience. * Proficiency with Microsoft Office. * Strong customer service skills with a commitment to ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Associate degree in Business or a related field, or an equivalent combination of education and experience. * Proficiency with Microsoft Office. * Strong customer service skills with a commitment to ...

Planet Fitness

Customer Service Representative

Brainerd, MN · On-site

$15.75 - $21.25/hr

Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and ...

U-Haul

Customer Service Representative

Brainerd, MN

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Brainerd, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Brainerd, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Planet Fitness

Customer Service Representative

Brainerd, MN · On-site

$15.75 - $21.50/hr

Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience ...

Fleet Farm

Customer Service Team Member

Baxter, MN · On-site

$15.75 - $21.50/hr

Customer Service Team Member At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The ...

Home Depot

Pro Customer Service/Sales

Baxter, MN · On-site

$16.50 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Baxter, MN

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Brainerd, MN

Customer Service Associate information

See Brainerd, MN salary details

$8

$16

$26

How much do customer service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service associate in Brainerd, MN is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Brainerd, MN? The most popular types of Customer Service jobs in Brainerd, MN are:
What job categories do people searching Customer Service Associate jobs in Brainerd, MN look for? The top searched job categories for Customer Service Associate jobs in Brainerd, MN are:
What cities near Brainerd, MN are hiring for Customer Service Associate jobs? Cities near Brainerd, MN with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Brainerd, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,878 per year, or $16.8 per hour.

Customer Service Representative

TCWGlobal

Brainerd, MN • On-site

$18 - $20/hr

Other

Posted 21 days ago

Job description

Customer Service Representative
W2 Contract to Hire
Brainerd, MN
$18-20/hr
Are you a detailoriented professional who enjoys helping customers while keeping operations running smoothly? We're looking for a Customer Service & Order Management Coordinator to serve as a key point of contact for our clients and support the successful fulfillment of retirement product orders.
In this role, you'll manage the full order lifecycle from processing incoming orders and coordinating shipments to resolving customer inquiries, handling invoices and returns, monitoring inventory, and partnering with internal teams to ensure an exceptional client experience. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys balancing customer service with operational excellence.
What You'll Do
Customer Service & Order Management
  • Serve as the first point of contact for clients via phone and email.
  • Process incoming product orders accurately and verify existing orders when requested by clients or sales representatives.
  • Manage client expectations by clearly communicating policies, procedures, service timelines, and order status.
  • Research, troubleshoot, and resolve customer inquiries using internal systems and available resources.
  • Deliver exceptional customer service by identifying issues, providing timely resolutions, and maintaining positive verbal and written communication.
  • Accurately document all customer interactions, including issues, actions taken, and resolutions.
  • Process daily invoices, product returns, and credits
Operations & Fulfillment
  • Support the daily fulfillment process, including order printing, shipment quality assurance, and customer feedback.
  • Process electronic forms updates and coordinate communications with vendors and clients.
  • Monitor inventory levels of stock products and work with third-party vendors to obtain estimates and issue purchase orders as needed.
  • Assist with the fulfillment of stock products and services.
  • Develop a working knowledge of all Retirement Plan Services product offerings, including paper and electronic forms, manuals, publications, marketing materials, and educational products.
  • Identify opportunities to cross-sell additional products and services while assisting clients with their orders.
Team Collaboration & Continuous Improvement
  • Partner with the Education Coordinator to support registrations, continuing education credit tracking, and provide backup support for shared email communications.
  • Follow established departmental procedures and consistently meet assigned service standards.
  • Provide feedback and recommend process improvements that enhance service quality and reduce errors.
  • Assist with special projects and other departmental initiatives as assigned.
  • Participate in training and professional development opportunities to expand product knowledge and understanding of Ascensus business processes and the retirement services industry.
Compliance & Confidentiality
  • Protect, secure, and appropriately handle all confidential information to prevent unauthorized access, improper transmission, or disclosure.
  • Demonstrate the company's core values and client-first philosophy through daily interactions and decision-making.
  • Perform additional duties as assigned.
Required Qualifications
  • Associate degree in Business or a related field, or an equivalent combination of education and experience.
  • Proficiency with Microsoft Office.
  • Strong customer service skills with a commitment to delivering a positive client experience.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional attention to detail and organizational skills.
  • Ability to prioritize multiple tasks and thrive in a fast-paced environment.
  • Collaborative team player with a proactive approach to supporting colleagues and clients.
Preferred Qualifications
  • Basic knowledge of ERISA.
  • Project coordination experience.
  • Print industry experience.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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