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Customer Service Assistant Jobs in Utuado, PR (NOW HIRING)

O'Reilly Auto Parts

Assistant Store Manager

Anasco, PR · On-site

The Assistant Store Manager will support the Store Manager in areas of sales, customer service ... Supervise the customer service levels on the retail showroom to include team member execution on ...

O'Reilly Auto Parts

Assistant Store Manager

Yauco, PR · On-site

The Assistant Store Manager will support the Store Manager in areas of sales, customer service ... Supervise the customer service levels on the retail showroom to include team member execution on ...

O'Reilly Auto Parts

Assistant Store Manager

Lajas, PR · On-site

The Assistant Store Manager will support the Store Manager in areas of sales, customer service ... Supervise the customer service levels on the retail showroom to include team member execution on ...

Burlington

Operations/Service Manager III

Ponce, PR

$22.60 - $30.15/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... succession planning. * Assist in the management of other store operations areas as needed.

Burlington

Operations/Service Manager V

Mayaguez, PR

$24.85 - $33.10/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... succession planning. * Assist in the management of other store operations areas as needed.

Saks OFF 5TH

Door Guard

Ponce, PR · On-site

$15.75 - $19/hr

Execute Asset Protection procedures to reduce shortage * provide customer service * Assist our Asset Protection Investigators Your Life and Career at Saks OFF 5TH: * Be part of an empowered ...

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Customer Service Assistant information

See Utuado, PR salary details

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How much do customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service assistant in Utuado, PR is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.63 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Utuado, PR?

The most popular types of Customer Service jobs in Utuado, PR are:

What cities near Utuado, PR are hiring for Customer Service Assistant jobs?

Cities near Utuado, PR with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Utuado, PR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,435 per year, or $19 per hour.

Retail Service Specialist

O'Reilly Auto Parts

Vega Alta, PR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Support store operations by supervising customer service, processing orders, handling returns and exchanges, and ensuring merchandise is invoiced correctly.

  • Assist in managing store opening and closing procedures, including securing the store, preparing deposits, and verifying security systems.

  • Lead store team members in providing excellent customer service and ensuring adherence to work schedules and company policies.

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,909 frontline employees who took The Breakroom Quiz

557th of 740 rated retailers

Job description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off

  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One

  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

  • Team Member Health/Wellbeing Programs

  • Tuition Educational Assistance Programs

  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer.The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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