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Customer Service Assistant Jobs in Utuado, PR (NOW HIRING)

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Support logistics and warehouse activities as needed * Assist in departmental improvement projects ... Customer Service * Experience with ERP system * Lean Certification preferred but not required

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Support logistics and warehouse activities as needed * Assist in departmental improvement projects ... Customer Service * Experience with ERP system * Lean Certification preferred but not required

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Support logistics and warehouse activities as needed * Assist in departmental improvement projects ... Customer Service * Experience with ERP system * Lean Certification preferred but not required

Saks OFF 5TH

Customer Experience Lead

Ponce, PR · On-site

You will enhance selling and service standards by creating a friendly environment, responding to ... and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.

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How much do customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service assistant in Utuado, PR is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.63 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Utuado, PR?

The most popular types of Customer Service jobs in Utuado, PR are:

What cities near Utuado, PR are hiring for Customer Service Assistant jobs?

Cities near Utuado, PR with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Utuado, PR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,435 per year, or $19 per hour.

Customer Service Representative

medplast

Vega Baja, PR • On-site

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Materials - Customer Service Representative

JOB SUMMARY:

Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling for the molding and assembly operation.  Maintain Customer satisfaction  through timely and accurate processing of customer purchase orders, order acknowledgements and providing order status information.

RESPONSIBILITIES:

  • Follow all Good Manufacturing Practices and SOPs as defined by Viant policies, procedures, and practices to ensure that FDA regulations, ISO standards, and Viant quality standards are met
  • Act as secondary point of contact for site customer service needs
  • Monitor and Drive Improvement for  On Time Delivery Misses
  • Provides price and delivery information to process orders
  • Perform Order Entry/Sales Order confirmation process
  • Communicate with customers on status of orders
  • Perform as a backup, master production planning functions to support customer requirements
  • Support as needed to Prepare all work orders that are added to the production schedule.  Keep record of all work orders assigned part numbers and quantities.
  • Support logistics and warehouse activities as needed
  • Assist in departmental improvement projects
  • Support sourcing process by entering requisitions and assigning PO’s when needed
  • Places purchase orders for MRO items submitted through purchase requisitions.  Reviews purchase requisitions for accuracy, pricing, account coding and delivery insuring the requested supplier is on the Approved Supplier List and the appropriate approvals have been obtained.
  • Prepares reports, plans and updates CS and sourcing metrics as required.
  • Perform other duties as assigned

POSITION REQUIREMENTS:

  • Associates Degree in business or related field
  • 2 - 3 years of experience in Supply Chain, Planning and/or Customer Service
  • Experience with ERP system
  • Lean Certification preferred but not required
  • APICS Certification preferred but not required
  • Experience in a regulated manufacturing environment preferred but not required
  • Computer literate with advanced Microsoft Office skills

Skills/Competencies:

  • Strong interpersonal skills
  • Effective written and oral communication skills
  • Time management skills and able to prioritize multiple priorities
  • Organizational skills
  • Ability to work in a team environment

Physical Requirements:

  • Typical office environment with long periods of sitting and usage of hands and computer.
  • Moderate amounts of amounts of walking, sitting, standing, bending, kneeling, stooping, pushing, pulling, reaching, lifting, and twisting.
  • Occasional lifting and/or carrying up to 20 pounds.
  • Some duties may be performed in the Warehouse of manufacturing plant, which can be hot in summer, hazardous, noisy and dusty. 
  • Proficient with MS Word, Excel, Outlook

 

OTHER:

The role is required to be 100% onsite with occasional travel as deemed necessary.

Benefits:

  • Medical, dental, and vision benefits-effective date of hire!
  • Company-paid life insurance and disability benefits
  • Generous Paid time off and 10 paid Holidays
  • 401k Plan with Company Match
  • Tuition Reimbursement

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