Benefits:
Simple IRA
Gym membership
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview:
The Kyle Lott Agency is looking for a friendly, organized, and customer-focused professional to join our team as a Customer Service Representative. In this role, youโll play an important part in helping customers feel supported, informed, and confident about their insurance coverage.
Our agency is built on trust, relationships, and service to the community. We take pride in providing personalized support and making insurance easier to understand for the people we serve.
If you enjoy helping others, solving problems, and being part of a supportive team environment, weโd love to connect with you.
Responsibilities:
Assist customers with policy changes, billing questions, and coverage inquiries
Provide excellent day-to-day customer support
Process policy updates and documentation accurately
Maintain strong relationships with customers through proactive communication
Support the agency team with administrative and service-related tasks
Follow up to ensure customer needs are resolved promptly
Qualifications:
Insurance experience preferred, but not required
Strong communication and problem-solving skills
Detail-oriented and organized
Positive attitude and team-first mindset
Ability to multitask in a fast-paced environment