Customer Service Assistant Jobs in Powder Springs, GA

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons-bringing the wine country experience to the middle of alarge city.

Position Summary
ServiceAssistants are responsible for providing a clean and pleasant dining experienceby clearing, sanitizing, and resetting tables, as well as ensuring all areasare well-stocked and tidy. The Service Assistant directly supports serversand/or bartenders during service, performing any tasks necessary to ensure ahigh-quality guest experience.

Overview of Responsibilities

Provide guest hospitality; clear, clean, and replenish tables,settings, and all service areas; remove courses as completed and deliver tokitchen; replenish utensils; refill water glasses; remain alert to guest needsat all needs

Aid waitstaff and bartenders as needed to perform guest relatedduties

Ensure polished and clean presentation of allareas

Prepare dining rooms for patrons by cleaning, setting napkins,service plates, water bottles, and utensils. Perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area within the allottedtimeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time

Support servers by setting up and replenishing service stations,trash containers liners, and bus stations

Maintain service areas, clean up spills as needed

Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers

Make every effort to meet guest's needs by either obtainingrequested items for guest or communicating needs to server or management team

Greet guests upon seating and fill water glasses

Adhere to sanitation and safety policies

Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance

Perform all other reasonably assigned duties

Minimum Qualifications

Strong work ethic, team player, and exceptional guest serviceskills

1+ year experience as a Busser or Runner in a fast-paced,high-volume service environment preferred and/or equivalent relevant experience

Ability to consistently deliver high-quality guest experiences,exceed guest expectations, and strive to create a memorable experience at everyCity Winery visit

Ability to navigate venue conditions, including tight spaces, darkroom and loud environment

Polished presentation

Ability to take direction from others

Effective communication and interpersonal skills with a proven abilityto build positive relationships with people in the scope of employment

Aptitude to resolve problems

Ability to work both independently and in a team environment

Ability to work a flexible schedule including days, nights,weekends, and holidays

Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.