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Customer Service Assistant Jobs in Athens, AL (NOW HIRING)

Citi Trends

Assistant Manager

Huntsville, AL · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Citi Trends

Assistant Manager

Athens, AL · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

The Boyd Group

Collision Customer Service Rep

Madison, AL · On-site

$15 - $22/hr

... assistant. Preferred: 1 year in an auto body or similar work environment including previous ... customer service experience. Required Skills/Abilities Ability to function well in a fast past ...

Dollartree

Customer Service Associate I

Harvest, AL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Hartselle, AL · On-site

$13 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Pulaski, TN · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Pulaski, TN · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Ardmore, TN · On-site

$12.25 - $17/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Fayetteville, TN · On-site

$13 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

The Boyd Group

Collision Customer Service Rep

Madison, AL · On-site

$15 - $22/hr

Minimum: 1 year experience in a similar role such as administration assistant. * Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required ...

Dollar Tree

Customer Service Associate I

Madison, AL · On-site

$13 - $18/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Athens, AL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service assistant in Athens, AL is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.02 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Athens, AL?

The most popular types of Customer Service jobs in Athens, AL are:

What are popular job titles related to Customer Service Assistant jobs in Athens, AL?

For Customer Service Assistant jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Athens, AL look for?

The top searched job categories for Customer Service Assistant jobs in Athens, AL are:

What cities near Athens, AL are hiring for Customer Service Assistant jobs?

Cities near Athens, AL with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Athens, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,199 per year, or $19.3 per hour.

Assistant Manager

Citi Trends

Huntsville, AL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Citi Trends rating

4.0

Company rating: 4.0 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

About Citi Trends
Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.
We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.
Position Summary
As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.
Summary of Key Responsibilities
Store Operations & Performance
  • Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
  • Monitor sales activity and provide guidance to associates to deliver excellent customer service
  • Assist with inventory control, inventory transactions, and shrink prevention efforts
  • Ensure compliance with Citi Trends policies, procedures, and operational standards

Team Leadership & Staffing
  • Supervise and support store associates in sales, inventory, cash handling, and customer service
  • Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
  • Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
  • Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance
  • Maintain a safe, organized, and customer-focused store environment
  • Reinforce adherence to company policies, procedures, and loss prevention standards
  • Support consistent execution of merchandising, operational, and visual standards

  • Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications
  • High school diploma or equivalent required
  • 2-4 years of experience as an Assistant Manager or similar retail leadership role
  • 3-5 years of overall retail experience preferred
  • Strong communication, organizational, and people leadership skills
  • Ability to work a flexible schedule, including nights and weekends
  • Ability to perform basic math calculations, including percentages

Key Competencies
  • People Leadership & Team Development
  • Hiring & Recruiting Support
  • Customer-Focused Execution
  • Operational Accountability
  • Time Management & Prioritization
  • Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends
Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth.
If you're ready to grow your leadership skills, support hiring and team development, and make an impact in your store-Citi Trends is the place for you.
Equal Employment Opportunity
Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.

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