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Customer Service Assistant Jobs in Manitoba (NOW HIRING)

Dollar Tree

Customer Service Associate

Winnipeg, MB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

U-Haul

Customer Service Representative

Winnipeg, MB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

Dollar Tree

Customer Service Associate

Dauphin, MB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Brandon, MB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Manitoba?

The most popular types of Customer Service jobs in Manitoba are:

What are popular job titles related to Customer Service Assistant jobs in Manitoba?

For Customer Service Assistant jobs in Manitoba, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Manitoba look for?

The top searched job categories for Customer Service Assistant jobs in Manitoba are:

What cities in Manitoba are hiring for Customer Service Assistant jobs?

Cities in Manitoba with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Manitoba as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Customer Service Coordinator

Winnipeg, MB • On-site

Winnipeg Football Club
See more jobs at Winnipeg Football Clubexternal

Full-time

Re-posted yesterday

Job description

The Winnipeg Football Club is seeking a highly organized, customer-focused, and detail-oriented Customer Service Coordinator to join our team. This role is responsible for delivering exceptional service to our fans by managing customer inquiries, coordinating fan communications, and supporting various administrative initiatives that enhance the overall fan experience.

As one of the first points of contact for our fans, the successful candidate will play an important role in ensuring every interaction reflects the Winnipeg Blue Bombers' commitment to outstanding customer service. This position requires strong communication skills, sound judgment, and the ability to prioritize multiple tasks in a fast-paced environment.

Key Responsibilities

Fan Services

  • Monitor and manage the shared Fan Services inbox, ensuring timely, professional, and accurate responses.
  • Triage inquiries and direct requests to the appropriate department when required.
  • Follow up on outstanding inquiries to ensure prompt resolution.
  • Maintain response standards and contribute to continuous improvement of customer service processes.
  • Assist with handling escalated customer concerns and work collaboratively with internal departments to resolve issues.

Fan Experience & Feedback

  • Coordinate post-game fan surveys, including distribution, tracking, reporting, and identifying trends.
  • Compile customer feedback and prepare reports with recommendations to improve the fan experience.
  • Assist with fan recognition initiatives and customer service programs.
  • Support fan engagement projects throughout the football season and special events.

Administrative Support

  • Provide administrative support to the Business Operations team.
  • Maintain organized records, reports, and departmental documentation.
  • Assist with scheduling, meeting preparation, and other administrative duties.
  • Prepare correspondence, reports, and presentations as required.
  • Support event planning and logistics for game days and special events.

Game Day Responsibilities

  • Serve as a member of the Fan Services team during Winnipeg Blue Bombers home games and other stadium events.
  • Assist with resolving guest concerns and ensuring a positive experience for all fans.
  • Support customer service initiatives and fan engagement activities throughout the stadium.

Requirements

  • Post-secondary education in Business, Communications, Hospitality, Sport Management, or a related field is considered an asset.
  • Minimum 2 years of customer service or administrative experience.
  • Exceptional written and verbal communication skills.
  • Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
  • Demonstrated ability to handle sensitive situations professionally and with discretion.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Experience with CRM or ticketing systems is considered an asset.
  • Ability to analyze customer feedback and prepare meaningful reports.
  • Passion for delivering exceptional customer experiences.
Skills & Attributes
  • Outstanding customer service mindset.
  • Professional, friendly, and approachable.
  • Excellent problem-solving and critical thinking skills.
  • Strong attention to detail.
  • Ability to work independently while collaborating effectively with multiple departments.
  • Comfortable working in a fast-paced environment with changing priorities.
  • Positive attitude and willingness to assist wherever needed.
Working Conditions
  • Full-time position based at Princess Auto Stadium.
  • Evening, weekend, and holiday work is required during the football season and for major events.
  • Must be available to work all Winnipeg Blue Bombers home games and select special events.

The Winnipeg Football Club welcomes applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation, the Winnipeg Football Club will provide interview accommodations to qualified job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs should you be a successful candidate for an interview.

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