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Customer Service Assistant Jobs in Manitoba (NOW HIRING)

BMO Capital Markets

Client Service Assistant

Winnipeg, MB · On-site

CA$32K - CA$48K/yr

Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and ... our customers' assets, maintain their privacy, act in their best interests, and ensure an ...

U-Haul

Customer Service Representative

Winnipeg, MB · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Winnipeg, MB

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

Dollar Tree

Customer Service Associate

Dauphin, MB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

customer service associate

Winnipeg, MB · On-site

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Manitoba?

The most popular types of Customer Service jobs in Manitoba are:

What are popular job titles related to Customer Service Assistant jobs in Manitoba?

For Customer Service Assistant jobs in Manitoba, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Manitoba look for?

The top searched job categories for Customer Service Assistant jobs in Manitoba are:

What cities in Manitoba are hiring for Customer Service Assistant jobs?

Cities in Manitoba with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Manitoba as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Customer Service Assistant (12-month Term)

Winnipeg, MB • On-site

NFI Parts
See more jobs at NFI Partsexternal

Full-time

Re-posted 3 days ago

Job description

NFI Parts is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.

POSITION GOAL:

The Customer Service Assistant (CSA) will be responsible for ensuring all team related administrative tasks are completed. Tasks will include entering all customer orders, entering quoted lines, price verifications, entering customer part cross reference, and all other administrative tasks to support the Customer Service Team.

WHAT YOU WILL DO:

  • Enter all customer purchase orders into system.
  • Organize and electronically file all customer purchase orders and quotes.
  • Enter customer part number cross reference information into system. 
  • Distribute all incoming quotes, purchase orders and bids to customer service team.
  • Monitor and maintain Parts generic, internal quote and order mailboxes.
  • Distribute sales orders that have part number, price and/or lead time discrepancies to CSR.
  • Verify customer sales orders to quote information, if available on all incoming customer purchase orders.
  • Enter daily quote into quote system including No Bid/No Quote information.
  • Enter daily quote award information / bid tabs into quote system.
  • Monitor public websites for bid/award information from New Flyer general inbox.
  • Enter bid contract award information into quote system.
  • Responsible for uploading various customer data into Oracle; customer part numbers, bids, price lists, etc.
  • Responsible for generating award information from customer website on a weekly basis.
  • Responsible for scanning, distributing, mailing and the overall organization of all incoming and outgoing contract documents

Requirements

  • High School Graduate / Business Admin. Certificate
  • Data Entry / Typing Skills
  • Ability to work independently and within the team effectively
  • Basic office equipment (computer, printer, fax, etc)
  • Microsoft Office, Excel, Word, attention to details, communication and organizational skills

Benefits

WHY JOIN OUR TEAM:

  • Competitive Wages.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.

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