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Customer Service Assistant Remote Jobs in Lockport, IL

Bel

Customer Service Specialist

Chicago, IL · On-site +1

$60K - $70K/yr

Remote work Job Id: 54095 Customer Service Specialist At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

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All JobsCustomer Service JobsCustomer Service Assistant Remote JobsCustomer Service Assistant Remote Jobs in Lockport, IL

Customer Service Assistant Remote information

See Lockport, IL salary details

$11

$20

$28

How much do customer service assistant remote jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer service assistant remote in Lockport, IL is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.88 per hour, depending on experience, location, and employer.

What does a remote customer service assistant do?

A remote Customer Service Assistant helps customers by answering questions, resolving issues, and providing information about products or services—all from a location outside of a traditional office, usually from home. They typically communicate with customers via phone, email, live chat, or social media. Their main goal is to ensure customer satisfaction by providing prompt and effective assistance. Remote roles require strong communication skills, self-motivation, and proficiency with digital tools. Companies often provide training and support to help remote assistants succeed in their roles.

How does a remote customer service assistant stay connected and collaborate effectively with the rest of the team?

As a remote Customer Service Assistant, staying connected with your team is essential for both productivity and morale. Most companies utilize a combination of communication tools such as Slack, Microsoft Teams, or Zoom for regular check-ins, team meetings, and instant messaging. You'll likely participate in daily or weekly virtual meetings to discuss updates, share challenges, and coordinate customer support efforts. Strong written and verbal communication skills are important, as is the ability to proactively seek help or clarification when needed. Being comfortable with digital collaboration tools will help you succeed and stay engaged with your team.

What are the key skills and qualifications needed to thrive as a remote customer service assistant, and why are they important?

To thrive as a Customer Service Assistant (Remote), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and basic office tools is typically required. Patience, empathy, and time management are essential soft skills that help you connect with customers and manage multiple inquiries effectively. These competencies ensure efficient resolution of customer issues, promote satisfaction, and support seamless remote operations.

What is the difference between Customer Service Assistant Remote vs Customer Support Representative?

AspectCustomer Service Assistant RemoteCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentRemote, home-based settingRemote or office-based, depending on company
Industry UsageCustomer service across various industriesCustomer support mainly in tech, retail, or service sectors
Common Search IntentJob opportunities, remote customer service rolesCustomer support jobs, technical support roles

Customer Service Assistant Remote and Customer Support Representative roles share similar credentials and work environments, often involving remote work and customer interaction. However, Customer Support Representatives may handle more technical or specialized support, while Customer Service Assistants focus on general customer inquiries. Both roles are vital in customer service industries and frequently searched by job seekers seeking remote opportunities.

What are popular job titles related to Customer Service Assistant Remote jobs in Lockport, IL?

For Customer Service Assistant Remote jobs in Lockport, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant Remote jobs in Lockport, IL look for?

The top searched job categories for Customer Service Assistant Remote jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Customer Service Assistant Remote jobs?

Cities near Lockport, IL with the most Customer Service Assistant Remote job openings:

Customer Service Assistant Remote jobs near you
Infographic showing various Customer Service Assistant Remote job openings in Lockport, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,775 per year, or $20.1 per hour.

Customer Service Representative

PainPoint Health

Chicago, IL • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service Representative 
Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time
Location: Remote

Looking for a rewarding career where you can make an impact every day?
Join DxTx Pain & Spine, a physician-aligned partner organization supporting award-winning pain and spine practices nationwide, where you'll help new patients get scheduled and educated about treatment options, all from the comfort of home, with a consistent weekday schedule.

Why You'll Love Working Here 

  • Fully remote position with a remote stipend 
  • Consistent Monday-Friday daytime schedule 
  • Warm leads only, no cold calling 
  • Meaningful work connecting patients to care 
  • Growth and continuing education support 
  • Comprehensive benefits package

What You'll Do
 As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers, handling inbound calls and following up with warm leads to educate them on treatment options.

  • Answer inbound calls from prospective new patients and assess their needs
  • Answer general questions regarding treatment options
  • Make outbound calls to incoming leads to educate them about possible treatments
  • Register and schedule new patients; send appropriate materials prior to appointments
  • Reschedule, cancel, and confirm appointments as needed
  • Provide excellent, timely customer service
  • Maintain operations by following established policies and procedures
  • Help track the effectiveness of new marketing initiatives
  • Contribute creative ideas to optimize marketing strategies
  • Perform other related duties as assigned

Qualifications

  • High school diploma or GED required
  • 1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
  • Previous healthcare facility and contact center experience preferred

Skills for Success

  • Excellent verbal and written communication
  • Strong interpersonal and customer service skills
  • Service-oriented approach to resolving customer concerns
  • Excellent organization and attention to detail
  • Comfortable learning new software and computer systems
  • Understanding of patient confidentiality requirements
  • Familiarity with medical terminology and office ethics
  • Proficiency with Microsoft Office Suite or related software

Benefits:

  • Health, dental, and vision insurance
  • Accident and life/AD&D insurance
  • Short- and long-term disability
  • HSA
  • Health management tools
  • Emergency travel assistance & ID-theft protection
  • LifeMart employee discount program
  • PTO & company-paid holidays
  • Paternal leave
  • 401(k) retirement plan
  • Remote stipend & travel reimbursement
  • Continuing education reimbursement
  • Bonusly employee recognition platform
  • DailyPay on-demand pay access

Join Our Team!
If you're looking for an opportunity to make a meaningful impact from home while helping patients access life-changing care, we'd love to hear from you.
 

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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