ZipRecruiter

Log In

2

Customer Service Assistant Remote Jobs in DeKalb, IL

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Use customer insights, including order history, to guide quality conversations. * Leverage ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Use customer insights, including order history, to guide quality conversations. * Leverage ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... services, solutions, and award-winning customer support to help our customers - and our people ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Assistant Remote JobsCustomer Service Assistant Remote Jobs in DeKalb, IL

Customer Service Assistant Remote information

See DeKalb, IL salary details

$11

$19

$27

How much do customer service assistant remote jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service assistant remote in DeKalb, IL is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What does a remote customer service assistant do?

A remote Customer Service Assistant helps customers by answering questions, resolving issues, and providing information about products or services—all from a location outside of a traditional office, usually from home. They typically communicate with customers via phone, email, live chat, or social media. Their main goal is to ensure customer satisfaction by providing prompt and effective assistance. Remote roles require strong communication skills, self-motivation, and proficiency with digital tools. Companies often provide training and support to help remote assistants succeed in their roles.

How does a remote customer service assistant stay connected and collaborate effectively with the rest of the team?

As a remote Customer Service Assistant, staying connected with your team is essential for both productivity and morale. Most companies utilize a combination of communication tools such as Slack, Microsoft Teams, or Zoom for regular check-ins, team meetings, and instant messaging. You'll likely participate in daily or weekly virtual meetings to discuss updates, share challenges, and coordinate customer support efforts. Strong written and verbal communication skills are important, as is the ability to proactively seek help or clarification when needed. Being comfortable with digital collaboration tools will help you succeed and stay engaged with your team.

What are the key skills and qualifications needed to thrive as a remote customer service assistant, and why are they important?

To thrive as a Customer Service Assistant (Remote), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and basic office tools is typically required. Patience, empathy, and time management are essential soft skills that help you connect with customers and manage multiple inquiries effectively. These competencies ensure efficient resolution of customer issues, promote satisfaction, and support seamless remote operations.

What is the difference between Customer Service Assistant Remote vs Customer Support Representative?

AspectCustomer Service Assistant RemoteCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentRemote, home-based settingRemote or office-based, depending on company
Industry UsageCustomer service across various industriesCustomer support mainly in tech, retail, or service sectors
Common Search IntentJob opportunities, remote customer service rolesCustomer support jobs, technical support roles

Customer Service Assistant Remote and Customer Support Representative roles share similar credentials and work environments, often involving remote work and customer interaction. However, Customer Support Representatives may handle more technical or specialized support, while Customer Service Assistants focus on general customer inquiries. Both roles are vital in customer service industries and frequently searched by job seekers seeking remote opportunities.

What are the most commonly searched types of Customer Service Remote jobs in DeKalb, IL?

The most popular types of Customer Service Remote jobs in DeKalb, IL are:

What are popular job titles related to Customer Service Assistant Remote jobs in DeKalb, IL?

For Customer Service Assistant Remote jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant Remote jobs in DeKalb, IL look for?

The top searched job categories for Customer Service Assistant Remote jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Customer Service Assistant Remote jobs?

Cities near DeKalb, IL with the most Customer Service Assistant Remote job openings:

Customer Service Assistant Remote jobs near you
Infographic showing various Customer Service Assistant Remote job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,881 per year, or $19.7 per hour.

Remote Customer Service & Sales Representative

McQuade Organization

Dekalb, IL • Remote

Full-time

Re-posted 9 days ago

Job description

  1. Provide professional customer service and support to clients
  2. Conduct virtual client appointments and consultations
  3. Identify client needs and recommend appropriate benefit solutions
  4. Educate clients on available programs and coverage options
  5. Follow established customer service and sales processes
  6. Complete client enrollment and follow-up activities
  7. Maintain accurate client records and documentation
  8. Participate in virtual team meetings, training, and coaching
  9. Work toward individual and team performance goals
  1. Strong verbal and written communication skills
  2. Reliable, professional, and organized
  3. Comfortable working in a remote environment
  4. Willing to complete required state licensing
  5. Own a laptop/desktop, reliable internet, and a quiet workspace

Apply