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Customer Service Assessment Jobs in Raleigh, NC (NOW HIRING)

Robert Half

Customer Service Representative

Raleigh, NC · On-site

$20.90 - $24.20/hr

This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound ... customer service to callers while gathering relevant information and guiding the interaction ...

Molly Maid

Customer Service Representative

Cary, NC · On-site

$15 - $18/hr

Customer Service Representative Would you like a new career where you get training and have an ... and assess customer needs through managing phone, email, and other communication channels.

Molly Maid

Customer Service Representative

Cary, NC · On-site

$15 - $18/hr

As a Customer Service Representative, you are a key team member in upholding our commitment to ... and assess customer needs through managing phone, email, and other communication channels.

Molly Maid

Customer Service Representative

Cary, NC · On-site

$15 - $18/hr

As a Customer Service Representative, you are a key team member in upholding our commitment to ... Customer Satisfaction - Identify and assess customer needs through managing phone, email, and other ...

Home Depot

Customer Service/Sales

Fuquay Varina, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Garner, NC

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Garner, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Durham, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Apex, NC

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Knightdale, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Durham, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Durham, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Cary, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Apex, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Raleigh, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Raleigh, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Wake Forest, NC · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Raleigh, NC

Customer Service Assessment information

See Raleigh, NC salary details

$9

$18

$26

How much do customer service assessment jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer service assessment in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Manager, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What is customer service assessment?

A customer service assessment is a test or evaluation used by employers to measure a candidate's skills in communication, problem-solving, and handling customer interactions. It often includes scenario-based questions, role-playing exercises, or written tests to determine suitability for customer service roles. Preparing for these assessments may involve practicing common customer service scenarios and demonstrating strong interpersonal skills.

What are some common challenges faced in a Customer Service Assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What are the key skills and qualifications needed to thrive in Customer Service Assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What is a Customer Service Assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.

How to pass an assessment test for customer service?

To pass a customer service assessment test, focus on demonstrating strong communication, problem-solving, and empathy skills. Practice common customer service scenarios, review company policies, and familiarize yourself with relevant tools like CRM software to improve your performance.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to guidelines for response times: respond within 10 minutes for initial contact, within 5 minutes for follow-up, and resolve the issue within 3 hours. Customer service representatives should aim to meet these timeframes to ensure prompt and effective support.
What are popular job titles related to Customer Service Assessment jobs in Raleigh, NC? For Customer Service Assessment jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Assessment jobs in Raleigh, NC look for? The top searched job categories for Customer Service Assessment jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Assessment jobs? Cities near Raleigh, NC with the most Customer Service Assessment job openings:
Customer Service Assessment jobs near you

Customer Service Representative

Insight Pest Solutions LLC

Morrisville, NC • On-site

$15 - $20.25/hr

Full-time

Posted 3 days ago

Job description

Job title
Customer Service Representative
Reports to
Team Lead
Job purpose
A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers. Remaining patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. A CSR is confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and responsibilities
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and call handling quotas.
  • Maintains customer records by updating account information.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents in back end notes.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.

*It is essential to the job function to be present every day of work.*
Competencies
  • Communication Proficiency;
  • Typing;
  • Data Entry Skills;
  • Attention to Detail;
  • Team Player with High Level of Dedication;
  • Organizational Skills;
  • Ability to Work Under Strict Deadlines;
  • Performance Management;
  • Confidentiality;
  • Thoroughness;
  • Problem Solving/Analysis;
  • Technical Capacity;
  • High Energy
Qualifications
Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.
Qualifications include:
  • Pass a Drug Test;
  • Pass a Background check.
  • High School Diploma or Equivalent;

Preferred Education and Experience:
  • Associate Degree
  • Customer Service Experience in a call center setting
Working conditions
This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Working conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturday's as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor.

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