ZipRecruiter

Log In

1

Customer Service Assessment Jobs in Minnesota (NOW HIRING)

Home Depot

Customer Service/Sales

Burnsville, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Burnsville, MN · On-site

$17.50 - $20.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Willmar, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Brooklyn Park, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Waite Park, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Grand Rapids, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Maplewood, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Saint Louis Park, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Duluth, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Plymouth, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Blaine, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Eagan, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Forest Lake, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Coon Rapids, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Richfield, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Plymouth, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Monticello, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Eagan, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Minnesota

Customer Service Assessment information

See Minnesota salary details

$9

$18

$26

How much do customer service assessment jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service assessment in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are popular job titles related to Customer Service Assessment jobs in Minnesota?

For Customer Service Assessment jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Service Assessment jobs in Minnesota look for?

The top searched job categories for Customer Service Assessment jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Service Assessment jobs?

Cities in Minnesota with the most Customer Service Assessment job openings:

Customer Service Assessment jobs near you
Infographic showing various Customer Service Assessment job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Customer Service Representative

Engage Technologies Corporation

Brooklyn Park, MN • On-site

$21 - $24/hr

Full-time

Posted 16 days ago

Job description

Customer Service Representative
JOB OVERVIEW:
This position will provide excellent customer service and support to our customers, sales representatives, and distributors for our products.
KEY RESPONSIBILITIES:
  • Processing of daily orders accurately with great attention to detail.
  • Processing of return authorizations (RMAs) and credit memos.
  • Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
  • Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
  • Work closely with accounting for new account set up and collections.
  • Match daily paperwork related to orders and invoicing. Pull copies as requested.
  • Cross-train and provide coverage for other Customer Service Representatives.
  • Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS:
  • High school diploma or G.E.D, college degree preferred.
  • 2-3 years' previous experience working in customer service is highly recommended.
  • Excellent written and verbal communication skills in a fast-paced environment.
  • Ability to assess and solve technical problems.
  • Organized with a strong attention to detail.
  • Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
  • Ability to work independently or as a team.
  • Able to deliver excellent customer service, externally and internally.
  • Proficient with Microsoft Office products.
  • Ability to operate general office equipment such as telephone, copier, computer, etc.
  • Ability to take direction from multiple co-workers and managers.
  • Hours are 8:30am to 5:00pm on location in Brooklyn Park.

WORKING CONDITIONS:
Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
  • Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
  • Required to exert physical effort in handling objects less than 30 pounds.
  • This position also demands specific visual abilities, including close-up vision and the capacity to adjust focus.
  • Regular verbal communication and hearing are also necessary

Pay Range: $21 - $24 per hour

Apply