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Customer Service Agent Jobs in Boca Raton, FL (NOW HIRING)

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents ...

Midas

SALES AND CUSTOMER SERVICE AGENT

Green Acres, FL · On-site

$55K - $95K/yr

Dynamic Sales & Customer Service Agent! Are you a people person with a passion for turning conversations into opportunities? Do you thrive in a fast-paced environment where your communication skills ...

The Rittenhouse Hotel

Guest Service Agent

Delray Beach, FL · On-site

$14 - $17.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. Knowledge of PMS systems ...

HHM Hotels

Guest Service Agent

Fort Lauderdale, FL · On-site

$15/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

New

HHM Hotels

Guest Service Agent

Delray Beach, FL

$16/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

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All JobsCustomer Service Agent JobsCustomer Service Agent Jobs in Boca Raton, FL

Customer Service Agent information

See Boca Raton, FL salary details

$9

$17

$26

How much do customer service agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service agent in Boca Raton, FL is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.94 per hour, depending on experience, location, and employer.

What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the most common challenges customer service agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

How do you become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or related fields can be beneficial, and some employers may require training on specific tools or software used in the role.

What are the key skills and qualifications needed to thrive as a customer service agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

Is remote customer service agent a stressful job?

Remote customer service agents often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. The job requires strong communication skills and the ability to stay calm under pressure, but flexible schedules and remote work can help reduce some stressors.

What is a customer service agent?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.
More about Customer Service Agent jobs
What cities near Boca Raton, FL are hiring for Customer Service Agent jobs? Cities near Boca Raton, FL with the most Customer Service Agent job openings:
Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,864 per year, or $17.2 per hour.

Concierge Customer Service Agent

Aroma360

Boca Raton, FL • On-site

$23 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We're looking for a Concierge Agent to join our team!
Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build long-term relationships to ensure satisfaction. They guide customers post-sale, provide expert advice, and proactively resolve issues. Skilled in handling delicate situations, they prevent order cancellations and maintain loyalty.
Key responsibilities:
• Building strong relationships with our customers by providing exceptional customer service that exceeds their expectations.
• Listening attentively to customer needs and addressing their concerns in a timely and professional manner.
• Retaining customers and de-escalating any issues that may arise, ensuring that they have a positive experience with our company.
• Managing finance contracts with precision and accuracy, ensuring all paperwork is completed correctly and submitted on time.
• Identifying opportunities to offer additional products and services that may benefit our customers, ultimately leading to increased customer satisfaction.
• Tracking orders and investigating shipping delays for customers waiting on products
• Performing data entry duties associated with client billing, product shipments, subscriptions, devices, exchanges, and returns
• Case management and resolve cases initiated by clients, ensuring that each issue is thoroughly addressed and resolved in a timely and effective manner.
Key Qualifications:
• Experience: Proven experience in customer service, client retention, sales, and/or client-facing roles, ideally in a high-end or luxury environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive conversations with diplomacy.
• Problem-solving: Strong critical thinking skills and the ability to address customer issues effectively.
• Attention to Detail: High level of attention to detail, ensuring all customer inquiries are handled with precision and care.
• Relationship Building: Ability to establish and maintain long-term relationships with high-value clients.
• Adaptability: Ability to manage multiple tasks simultaneously and adapt to changing customer needs in a fast-paced environment.
Must-Have Skills:
• Knowledge of CRM systems, preferably Salesforce.
• Strong negotiation skills, especially in high-stakes or delicate situations.
• Contact Center ( Omni channel ) Experience
• Proficiency with Microsoft Suite
• Proficiency with Collaboration Tools and platforms such as Microsoft Teams and Slack
Schedule and compensation:
• M-F 9am-6pm in Boca Raton (Mizner)
• $24/hr + bonus incentives based on performance
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
  • Health coverage, including dental and vision insurance
  • Life insurance
  • PTO
  • 401K
  • Employee discount on our products and services.
  • Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

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