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Customer Service Administration Jobs in Oregon (NOW HIRING)

Point C

CDP Flex Customer Service Representative

OR · On-site +1

$16 - $21.75/hr

High school diploma or equivalent required * 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field * Experience with consumer ...

Quantum Recruiters Inc

Administative Assistant

Eugene, OR · On-site

$18.25 - $24.50/hr

Resolve routine customer service inquiries and escalate complex issues to the appropriate ... administration. * Collaborate with cross-functional teams to ensure efficient workflow and high ...

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All JobsCustomer Service Administration JobsCustomer Service Administration Jobs in Oregon

Customer Service Administration information

See Oregon salary details

$12

$22

$36

How much do customer service administration jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service administration in Oregon is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.13 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Administration vs Customer Support Specialist?

AspectCustomer Service AdministrationCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; certifications in customer support or communication
Work EnvironmentOffice setting, administrative tasks, data entryCall centers, online chat, direct customer interaction
Employer & IndustryRetail, finance, healthcare, various industriesTechnology, telecom, retail, service sectors
Search & Comparison IntentUnderstanding administrative roles in customer serviceCustomer support roles involving direct customer interaction

Customer Service Administration focuses on managing customer records, processing orders, and administrative tasks, often in an office setting. Customer Support Specialists engage directly with customers via calls or chats to resolve issues. While both roles support customer satisfaction, the former is more administrative, and the latter involves active problem-solving and communication.

What does a customer service administration do?

A customer service administrator manages customer inquiries, processes orders, and maintains records to ensure smooth communication between customers and the company. They often use customer relationship management (CRM) software and require strong communication and organizational skills. The role may involve handling complaints, providing product information, and supporting overall customer satisfaction.
Customer Service Administration jobs near you
Infographic showing various Customer Service Administration job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,911 per year, or $22.6 per hour.

Bilingual Customer Service Representative

Coos Bay, OR

DOCS Management Services
See more jobs at DOCS Management Servicesexternal

$22 - $25/hr

Full-time

Medical, Dental

Posted 23 days ago

Key responsibilities

  • Handle inquiries from members and providers via phone or in person, providing prompt and courteous assistance.

  • Assist members with accessing covered health plan benefits, including providing information and resolving inquiries related to eligibility, claims, and services.

  • Facilitate communication between staff, providers, and members through interpretation and translation services to support healthcare access and understanding.

Job description

We are currently hiring a Bilingual Healthcare Customer Service Representative! If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a difference, you may be the right person for the position! Apply today!
Classification: NON-EXEMPT | Status amp; Schedule: FULL-TIME, 30-40hrs/week, generally Monday – Friday, may include additional hours to meet the needs of the position
Location: ONSITE, this position reports to the Coos Bay Office location
Salary: $22.00 - 25.00$/HOURLY
Department: MEMBER SERVICES | Reports to: CUSTOMER SERVICE MANAGER | Supervision Exercised: NON-SUPERVISORY
Job Purpose: Customer Service Representative
Responsible for providing member centered, culturally and linguistically responsive customer service while ensuring that health plan members receive accurate information and assistance accessing covered OHP benefits, including medical, behavioral health, dental, non-emergent medical transportation, and substance use disorder services. This position supports members and providers, responds to requests for coordinated care information, serves as a resource for staff, providers, and community partners, and helps members navigate services and address barriers to care.
Qualifications, Education, amp; Experience
  • Minimum High School Diploma or GED; Associate degree in business administration preferred
  • Minimum two years’ experience in a medical office, clinic or healthcare administration setting and two years’ experience in customer service-related position
  • THW Certification preferred, or willing to obtain - Must reside in Oregon
  • Bilingual proficiency in English and Spanish is required
Essential Responsibilities: Customer Service Representative
  1. Talk with members and providers by phone or in person, handling inquiries in a prompt, courteous manner
  2. Greet people entering the building in a professional manner, determine nature and purpose of visit, and direct or call appropriate staff members to escort them to specific destinations
  3. Provide information to guests, members and the public, answer questions with discretion and tact
  4. Facilitate the resolution of complaints from customers, members, and/or the public, escalate to appropriate staff member(s) as necessary
  5. Act as a member advocate and liaison with providers and partners as needed to ensure members are connected to services
  6. Receive inquiries and route any issues to the appropriate person or department for resolution, responding in a timely manner and documenting the action taken
  7. Understand plan eligibility, benefit package and claims payment requirements
  8. Research, verify and resolve inquiries relating to Oregon Health Plan and Advanced Health eligibility
  9. Outreach members by phone to complete Health Risk Assessments
  10. Complete tracking and status reports
  11. Use current technology and software to document all activities from any mode of communication from members, providers and other customers
  12. Assist with the preparation and mailing of letters, notices, member handbooks, flyers, etc. as directed
  13. Receive and send packages
  14. Compose, type and edit correspondence, reports, memoranda and other material as assigned
  15. Ensure that the lobby is clean and kept free from clutter; report if windows, floors, walls, furniture, etc. need cleaning or repair
  16. Assist with other related clerical and administrative duties as assigned
  17. Participate in quality and organizational process improvement activities and teams when requested
  18. Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
  19. Handle confidential information and materials appropriately and maintain a secure work area
  20. Other duties as assigned
ESSENTIAL RESPONSIBILITIES: Healthcare Interpreter Services
  • In their trained language, facilitate clear, understandable and satisfactory communication between staff, providers and members who depend on healthcare interpreter services
  • Provide translation and interpretation services to ensure quality of care and quality of communication
  • Assist and support persons with limited English proficiency (LEP) so they can have meaningful access and an equal opportunity to participate in their healthcare services, activities, programs and other benefits
  • Participate in member appointments, phone calls and other various communications as directed to support members with meaning, which may also include translation of documents
  • Assist with conducting regular review of the language access needs of our patient population
  • Provide input on updating and monitoring the organization’s processes for providing healthcare interpretation
ESSENTIAL RESPONSIBILITIES: Traditional Healthcare Worker (THW)
  • Notify PCP and Care Management Team regarding changes in assigned patient behaviors, nutrition, exercise, substance use, medication adherence, and other issues as related to the established care plans
  • Complete all required documentation inclusive of electronic documentation in a timely manner in accordance with regulations and organization policies and procedures
  • Anticipate, identify, and help members to overcome barriers within the health care system to support the achievement of individual self-management goals
  • Support and educate members in the management and adherence to treatment plan; exercise; nutrition; health care system navigation, substance use, and other health topics under the direction of care management
  • Assist members and their families in accessing community-based support systems, understanding treatment options and preventive behaviors
  • Help coordinate patient transportation and accompaniment as needed to scheduled appointments
  • Bridge community, cultural, linguistic, educational, and other barriers to encourage self- care
  • Participate and attend regularly scheduled supervision meetings and be prepared to share both successes and challenges of working with high-need members and the medical team
  • Proactively communicate all concerns to Care Management and ICC, seeking support and guidance
  • Interpret and represent the goals and objectives of the THW to community members and other agencies
Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER
  • Participate in quality and organizational process improvement activities when requested
  • Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
  • Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
  • Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
  • Provide excellent customer service to all internal and external customers, which includes team members, members, students, visitors, and vendors, by consistently exceeding the customer’s expectations
  • Recognize new developments and remain current in care management and coordination best practice standards and anticipate organizational modifications
  • Advance personal knowledge base by pursuing continuing education to enhance professional competence
  • Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
  • Represent organization at meetings and conferences as applicable
Knowledge, Skills, amp; Abilities:
  • Critical attention to detail for accuracy and timeliness
  • High degree of initiative, judgment, discretion, and decision-making
  • Ability to exercise sound clinical judgment, independent analysis, critical thinking skills, and knowledge of health conditions to determine best outcomes for members
  • Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
  • Proficient in Microsoft Office Suite and Windows Operating System (OS)
  • Training in or awareness of Health Literacy, Poverty Informed, Systemic Oppression, language access and the use of healthcare interpreters, uses of data to drive health equity, Cultural Awareness, Trauma-Informed Care, Adverse Childhood Experiences (ACEs), Culturally and Linguistically Appropriate Service (CLAS) Standards, and universal access
  • Knowledge and understanding of how the positions’ responsibilities contribute to the department and company goals and mission
  • Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
  • Awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
  • Excellent people skills and friendly demeanor
  • Critical thinking skills of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Attention to detail and organization skills
  • Ability to handle stress and sensitive situations effectively while projecting a professional attitude
  • Ability to communicate professionally, both conversing and written
  • Ability to work with diverse populations and interact with people of differing personalities and backgrounds
  • Sensitive to economic considerations, human needs and aware of how one’s actions may affect others
  • Ability to organize and work in a sensitive manner with people from other cultures
  • Poised; maintains composure and sense of purpose
Working Conditions:
This position must have the ability to remain in a stationary position, occasionally move about inside the office to access office machinery, printer, etc., frequently communicate and exchange accurate information.
Work Condition: Onsite
Employee generally works within the interior of an office.
Employee may travel locally and be responsible for own transportation. Out of area travel may be required on occasion. Hours of operations and specific staff scheduling may vary based on operational need.
The office environment is clean with a comfortable temperature and moderate noise level.
Exposed to: Cold/heat controls, close contact with employees and the public in office environment.
Machines, equipment, tools, and supplies used: Constantly operates a computer or other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner
May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.
Other Information:
This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of DOCS Management Services employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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