Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Key Account Manager - UniFirst
Dothan, AL · On-site
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing ... to quantify service performance). * Use internal and external resources to retain customers ...
Strategic Account Manager will be able to develop business relationships with a select group of ... Effective implementation of products and services. * Identify customer needs and react ...
Strategic Account Manager will be able to develop business relationships with a select group of ... Effective implementation of products and services. * Identify customer needs and react ...
Strategic Account Manager will be able to develop business relationships with a select group of ... Effective implementation of products and services. * Identify customer needs and react ...
Strategic Account Manager will be able to develop business relationships with a select group of ... Effective implementation of products and services. * Identify customer needs and react ...
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
New
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
New
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
Customer Service/Sales
Dothan, AL · On-site
... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
Customer Service Representative
Dothan, AL · On-site
$10 - $15/hr
Facilitate necessary updates to members' accounts. * Ensure all retail items are fully stocked ... Customer service - 1 year (preferred) * CPR/AED certification (required) * Proficient reading and ...
Quick apply
Customer Service Representative
Dothan, AL · On-site
$10 - $15/hr
Facilitate necessary updates to members' accounts. * Ensure all retail items are fully stocked ... Customer service - 1 year (preferred) * CPR/AED certification (required) * Proficient reading and ...
Respond to the problems of the customer promptly Look after the customer accounts and update their transaction status Draft the necessary documents, letter or statements, as required by the customer ...
Quick apply
Respond to the problems of the customer promptly Look after the customer accounts and update their transaction status Draft the necessary documents, letter or statements, as required by the customer ...
Respond to the problems of the customer promptlyLook after the customer accounts and update their transaction statusDraft the necessary documents, letter or statements, as required by the ...
Quick apply
Respond to the problems of the customer promptlyLook after the customer accounts and update their transaction statusDraft the necessary documents, letter or statements, as required by the ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a CSR, you'll play a key role in delivering exceptional customer service while building ... Receive and process payments in customer accounts. * Market to current, former, and potential ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a CSR, you'll play a key role in delivering exceptional customer service while building ... Receive and process payments in customer accounts. * Market to current, former, and potential ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a CSR, you'll play a key role in delivering exceptional customer service while building ... Receive and process payments in customer accounts. * Market to current, former, and potential ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a CSR, you'll play a key role in delivering exceptional customer service while building ... Receive and process payments in customer accounts. * Market to current, former, and potential ...
Customer Service Representative
$14.50 - $19.75/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
New
Customer Service Representative
$14.50 - $19.75/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
New
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
Customer Service Representative
Enterprise, AL · On-site
$12.75 - $17.25/hr
As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...
Customer Service Representative
Dothan, AL · On-site
$10 - $15/hr
Facilitate necessary updates to members' accounts. * Ensure all retail items are fully stocked ... Customer service - 1 year (preferred) * CPR/AED certification (required) * Proficient reading and ...
Customer Service Representative
Dothan, AL · On-site
$10 - $15/hr
Facilitate necessary updates to members' accounts. * Ensure all retail items are fully stocked ... Customer service - 1 year (preferred) * CPR/AED certification (required) * Proficient reading and ...
Customer Service Associate
Dothan, AL · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Dothan, AL · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Dothan, AL · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Dothan, AL · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Cottondale, FL · On-site
$12.75 - $17.75/hr
The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...
Customer Service Associate
Cottondale, FL · On-site
$12.75 - $17.75/hr
The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...
Customer Service Account Manager information
See Dothan, AL salary details
$23.6K - $27.7K
5% of jobs
$27.7K - $31.7K
11% of jobs
$34.1K is the 25th percentile. Wages below this are outliers.
$31.7K - $35.8K
16% of jobs
$35.8K - $39.8K
17% of jobs
The median wage is $40.2K / yr.
$39.8K - $43.9K
17% of jobs
$47.3K is the 75th percentile. Wages above this are outliers.
$43.9K - $47.9K
12% of jobs
$47.9K - $52K
9% of jobs
$52K - $56K
6% of jobs
$56K - $60.1K
3% of jobs
$60.1K - $64.1K
2% of jobs
$64.1K - $68.2K
2% of jobs
$23.6K
$43K
$68.2K
How much do customer service account manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for customer service account manager in Dothan, AL is $43,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $49,100.00 per year, depending on experience, location, and employer.
What does a customer service account manager do?
A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.
What are the key skills and qualifications needed to thrive as a customer service account manager?
To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.
How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?
Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What is the difference between Customer Service Account Manager vs Customer Support Specialist?
| Aspect | Customer Service Account Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer relationship management | Basic customer service training, technical knowledge often preferred |
| Work Environment | Client-facing, account management, strategic planning | Support center, technical troubleshooting, direct customer interaction |
| Employer & Industry | Businesses with client accounts, B2B and B2C sectors | Customer service departments across various industries |
The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.
How much does a customer service account manager get paid?
The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.
What is the role of a customer service account manager?
A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.
What are popular job titles related to Customer Service Account Manager jobs in Dothan, AL?
For Customer Service Account Manager jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Dothan, AL look for?
The top searched job categories for Customer Service Account Manager jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Customer Service Account Manager jobs?
Cities near Dothan, AL with the most Customer Service Account Manager job openings:
Full-time
Medical, Life, Retirement, PTO
Posted 9 days ago
UniFirst rating
6.5
Based on 138 frontline employees who took The Breakroom Quiz
152nd of 258 rated facilities management
Job description
GENERAL SUMMARY
The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics.
PRIMARY DUTIES & RESPONSIBILITIES
- Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
- Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
- Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
- Update records with all pertinent information on a daily basis.
- Maintain customer contract/PO status and renew contracts/PO’s before they expire.
- Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
- Generate leads to turn over to Service and Sales teams (when necessary).
- Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
ADDITIONAL DUTIES & RESPONSIBILITIES
- Prepares reports of business transactions and keeps expense accounts.
- Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
- Attends weekly meetings.
- Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
- Assist the service team in stylizing uniform programs and renewing customers upon expiration.
- Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.
EDUCATION AND EXPERIENCE
- College degree preferred.
- 3 to 5 years of successful sales and/or service experience.
- Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
- Must be able to travel approximately 70% - 80% for customer interfacing
- Excellent people, communication and interpersonal skills for relationship building.
- Strong contract and negotiation skills.
- Good judgment/decision making
- Problem solving (solutions and execution)
- Order writing, proposals and pricing
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
About UniFirst
Sourced by ZipRecruiter
The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Wilmington, MA, US
Year founded
1936