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Customer Service Account Manager Jobs in Ohio (NOW HIRING)

Iff

Technical Service Account Manager

West Chester, OH · On-site +1

We partner with customers around the world to deliver sustainable, sciencebased innovations that ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...

Burletto

Be Seen First

Entry Level Customer Service / Sales Account Manager

Cleveland, OH · On-site

$42K - $51K/yr

What are the requirements to be an Account Manager? Preferably an Associates or Bachelors. If you don't have those, than prior work experience in the retail, hospitality, customer service or ...

Burletto

Be Seen First

Entry Level Customer Service / Sales Account Manager

Cleveland, OH · On-site

$42K - $51K/yr

What are the requirements to be an Account Manager? Preferably an Associates or Bachelors. If you don't have those, than prior work experience in the retail, hospitality, customer service or ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Ohio

Customer Service Account Manager information

See Ohio salary details

$24.7K

$45K

$71.3K

How much do customer service account manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service account manager in Ohio is $44,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $51,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What are popular job titles related to Customer Service Account Manager jobs in Ohio?

For Customer Service Account Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Ohio look for?

The top searched job categories for Customer Service Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Account Manager jobs?

Cities in Ohio with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,997 per year, or $21.6 per hour.

Technical Service Account Manager

Iff

West Chester, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, sciencebased innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.


This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customerfocused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

  • Collaborate with sales teams during customer meetings, trainings, and onsite visits

  • Serve as an internal technical expert on assigned product lines, applications, and limitations

  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

  • Analyze process and laboratory data to identify improvement opportunities and make recommendations

  • Develop tools or models to enhance data analysis and technical decisionmaking

  • Deliver customer training on product selection, application, and optimization

  • Provide postsale technical troubleshooting during product testing and implementation

  • Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)

  • 3-5 years of experience in a Carbohydrate Processing environment

  • Strong analytical and problemsolving skills with the ability to interpret technical data

  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

  • Customerfocused mindset with strong relationshipbuilding skills

  • Selfmotivated and resultsoriented, able to work independently

  • Strong organizational skills and ability to prioritize in a dynamic environment

  • Ability to collaborate effectively across Sales, Marketing, and R&D

  • Willingness to travel 50% or more

How Would You Stand Out?

  • Handson experience supporting fermentation or enzymedriven industrial processes

  • Prior success in a customerfacing technical or application support role

  • Ability to translate complex technical insights into clear, actionable customer recommendations

Why Choose Us?

  • Training opportunities

  • Learning and development programs from day one

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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