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Customer Service Account Associate information

Is a customer service account associate a good entry-level position?

A customer service account associate is typically considered a good entry-level position because it requires basic communication and problem-solving skills, often with minimal prior experience. It provides opportunities to develop customer service, communication, and technical skills, which can be valuable for advancing in related roles. The job usually involves working with customer accounts, using CRM tools, and following company procedures, making it accessible for those starting their careers.

What does a customer service account associate do?

A customer service account associate manages client accounts by addressing inquiries, resolving issues, and providing support to ensure customer satisfaction. They often use customer relationship management (CRM) tools and need strong communication skills to handle various customer needs efficiently.

What cities in Oregon are hiring for Customer Service Account Associate jobs?

Cities in Oregon with the most Customer Service Account Associate job openings:

Customer Service Account Associate jobs near you

Customer Service Account Coordinator

gnc

Wilsonville, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

GNC rating

5.0

Company rating: 5.0 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

21st of 24 rated health and beauty retailers

Job description

Why Great Northern

Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions.  You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another. 

Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives. 

Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work.  Many of our team members were referred by their friends and families who are already a part of the Great Northern team.

Position Summary

Partners with outside Account Manager to facilitate the sale of packaging products.  Manages and coordinates customer orders and inquiries and interfaces with related manufacturing and shipping personnel, ensuring quality products are received by the customer as purchased. 

The Account Coordinator is responsible for: 

Responsibilities 

  • Coordinates with Account Manager on existing and new business opportunities
  • Processes inquiries regarding orders, price requests, basic product information, verification of ship date, expediting orders, ordering samples, etc.
  • Reviews orders for accuracy, calculates and verifies product pricing per established company schedules, and enters all order information including customer, product, board, pricing, quantity, and ship dates
  • Processes price quoting, which includes obtaining freight rates and creating and forwarding quotes to customer
  • Expedites product orders through manufacturing and shipping
  • Creates, updates, and maintains account price pages
  • Creates new customers in the CRM database. Collects all necessary documents on all potential new customers
  • Resolves customer complaints and processes credits as needed
  • Processes artwork/design and obtains approval for print requests
  • Contacts customers who are past due on invoices
  • Coordinates with other Account Coordinators and Account Managers on cross territory sales
  • Connects, assists, and redirects phone calls and emails  

 

The Benefits of Great Northern

  • Competitive 401K with company match and a historically generous profit-sharing retirement savings contribution
  • Paid vacation during your first year of employment
  • 10 paid holidays/year
  • Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs
  • Dental and vision insurance available
  • Company provided life insurance
  • Opportunity to purchase additional life insurance
  • A near-site clinic is provided to team members and their families, free of charge
  • An on-site nurse is available for team members
  • Opportunities to advance your career and compensation level
  • Health/fitness reimbursement

 

Opportunities for Growth

You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. 

Expectation

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

What GNC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About GNC

Sourced by ZipRecruiter

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

Social media

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