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Customer Service Account Associate Jobs in Illinois

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Customer Service / Account Specialist

Niles, IL · On-site

$45K - $55K/yr

Opens customer accounts by recording account information* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining ...

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Customer Service Account Manager

Des Plaines, IL · On-site

$50K - $60K/yr

Your role as a Customer Service Account Manager is to help businesses be successful using our products. A key part of your role is to serve as a trusted advisor to potential, new and existing ...

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Customer Service Account Associate information

Is a customer service account associate a good entry-level position?

A customer service account associate is typically considered a good entry-level position because it requires basic communication and problem-solving skills, often with minimal prior experience. It provides opportunities to develop customer service, communication, and technical skills, which can be valuable for advancing in related roles. The job usually involves working with customer accounts, using CRM tools, and following company procedures, making it accessible for those starting their careers.

What does a customer service account associate do?

A customer service account associate manages client accounts by addressing inquiries, resolving issues, and providing support to ensure customer satisfaction. They often use customer relationship management (CRM) tools and need strong communication skills to handle various customer needs efficiently.

What are the most commonly searched types of Customer Service Account jobs in Illinois?

The most popular types of Customer Service Account jobs in Illinois are:

What cities in Illinois are hiring for Customer Service Account Associate jobs?

Cities in Illinois with the most Customer Service Account Associate job openings:

Customer Service Account Associate jobs near you
Infographic showing various Customer Service Account Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Account Specialist

FW Logistics

East Saint Louis, IL • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Account Specialist

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

The Customer Service Account Specialist is the day-to-day point of contact for assigned customers, making sure their orders, inventory, and requests are handled correctly and on time. You would be entering and managing orders in the WMS, communicating updates, and fixing issues before they turn into bigger problems.

A big part of the job is staying organized and detail-oriented, keeping customer data accurate, tracking interactions, and following up until everything is resolved. The CSAS is there to keep operations running smoothly for the customer and make sure nothing falls through the cracks.

Hours: M-F 7:00am-03:30pm

Location: 4300 Church Rd. Centreville, IL. 62207

Pay: $22.00hr

Essential Duties/Responsibilities:

  • Represent FW Logistics in a courteous and professional manner at all times.
  • Proactive communications with customers regarding the services delivered by the Company.
  • Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
  • Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
  • Ensure accurate order entry and release of same information to staff as needed.
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
  • Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
  • Verify the accuracy and completeness of information that appears questionable.
  • Other duties as assigned

Requirements:

  • Accountable – demonstrating individual accountability which results in collective success. This means never adopting a "That's not my job!" attitude. Willing to do what needs to be done.
  • Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
  • Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
  • Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
  • Intermediate Microsoft Outlook, Word, and Excel skills.
  • Ability to write reports, business correspondence and read/interpret documents.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to communicate verbally and written effectively

Education and Experience:

Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

  • Use a computer, telephone, and other office equipment.
  • Sit for extended periods of time, up to 8 hours a day if required.
  • May require walking primarily on a level surface for periodic periods throughout the day.
  • May include lifting up to 25 pounds on occasion.

Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

Benefits:

  • Competitive salary
  • Paid weekly via W2 & Direct Deposit
  • Personal Time Off
  • Health, dental, and vision insurance plans
  • 401K w/ 4% match Retirement savings plan

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