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Customer Service Account Associate Jobs in Chicago, IL

Resource Label Group

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Customer Service Account Manager

Des Plaines, IL · On-site

$50K - $60K/yr

Your role as a Customer Service Account Manager is to help businesses be successful using our products. A key part of your role is to serve as a trusted advisor to potential, new and existing ...

Atkore

Customer Service Account Manager II

Harvey, IL · On-site

$47K - $65K/yr

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Atkore

Customer Service Account Manager II

Harvey, IL

$47K - $65K/yr

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

The Cary Company

Account Associate

Addison, IL · On-site

$42K - $52K/yr

... an Account Associate . We are hiring for both full-time and part-time positions. Why Join Us ... Helping customers and solving problems * Building relationships and providing exceptional service

The Cary Company

Account Associate

Addison, IL · On-site

$42K - $52K/yr

Helping customers and solving problems * Building relationships and providing exceptional service ... Account Associate → Account Specialist → Account Manager → Account Manager II * Many of our ...

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All JobsCustomer Service Account Associate JobsCustomer Service Account Associate Jobs in Chicago, IL

Customer Service Account Associate information

See Chicago, IL salary details

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$22

$26

How much do customer service account associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer service account associate in Chicago, IL is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $25.77 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Customer Service Account jobs in Chicago, IL? The most popular types of Customer Service Account jobs in Chicago, IL are:
Customer Service Account Associate jobs near you
Infographic showing various Customer Service Account Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,300 per year, or $22.7 per hour.
Customer Service Account Manager

Customer Service Account Manager

Resource Label Group

Des Plaines, IL • On-site

Full-time

Posted 14 days ago

Resource Label Group rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.
You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
This position reports directly to the Customer Service Supervisor at our Des Plaines, IL plant, and is an onsite position.
Key Responsibilities:
Customer Account Management
  • Build and maintain strong relationships with assigned customer accounts
  • Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
  • Maintain a strong understanding of customer requirements, timelines, and expectations

Complex Execution & Coordination
  • Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
  • Manage complex customer requirements, revisions, priorities, and escalations
  • Ensure accurate and timely execution from order placement through delivery

Operational Performance
  • Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
  • Identify and escalate risks that could impact delivery, quality, or customer satisfaction
  • Ensure accurate order management, documentation, pricing, and invoicing

Customer Support & Retention
  • Support customer satisfaction and long-term account retention
  • Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
  • Help resolve customer concerns quickly and professionally

Cross-Functional Collaboration
  • Work closely with internal teams to improve communication, alignment, and execution
  • Participate in customer meetings, business reviews, and operational discussions as needed
  • Support continuous improvement and standardization initiatives

What We're Looking For:
  • Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
  • Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
  • Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
  • Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
  • Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
  • Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities

Qualifications:
  • Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
  • Quick learner who will dive headfirst into the product and team environments to understand intricacies.
  • Strong desire to provide the ultimate Customer Experience.
  • Strong sense of urgency and the ability to multitask.
  • Ability to meet strict internal and external timelines & milestones.
  • Ability to effectively provide, receive and respond positively to constructive feedback.
  • Ability to produce professional documents, including spreadsheets, correspondence, and email.
  • Strong communication skills, both written and verbal, applicable in a corporate environment.

Success Measures:
  • Customer satisfaction and retention
  • On-time delivery support
  • Responsiveness and SLA adherence
  • Order accuracy and execution quality
  • Escalation resolution effectiveness
  • Cross-functional collaboration and execution consistency

Pay Range: 50,000 - 60,000

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