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Customer Service Account Associate Jobs in Northbrook, IL

Resource Label Group

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Customer Service Account Manager

Des Plaines, IL · On-site

$50K - $60K/yr

Your role as a Customer Service Account Manager is to help businesses be successful using our products. A key part of your role is to serve as a trusted advisor to potential, new and existing ...

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Customer Service Account Associate information

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$26

How much do customer service account associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service account associate in Northbrook, IL is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $25.38 per hour, depending on experience, location, and employer.
What cities near Northbrook, IL are hiring for Customer Service Account Associate jobs? Cities near Northbrook, IL with the most Customer Service Account Associate job openings:
Customer Service Account Associate jobs near you
Infographic showing various Customer Service Account Associate job openings in Northbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,604 per year, or $22.4 per hour.

Customer Service Account Manager

Resource Label Group LLC

Des Plaines, IL • On-site

Other

Re-posted 28 days ago

Resource Label Group rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Customer Service Account Manager

As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support. You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies. This position reports directly to the Customer Service Supervisor at our Des Plaines, IL plant, and is an onsite position.

Key Responsibilities:
  • Build and maintain strong relationships with assigned customer accounts
  • Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
  • Maintain a strong understanding of customer requirements, timelines, and expectations
  • Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
  • Manage complex customer requirements, revisions, priorities, and escalations
  • Ensure accurate and timely execution from order placement through delivery
  • Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
  • Identify and escalate risks that could impact delivery, quality, or customer satisfaction
  • Ensure accurate order management, documentation, pricing, and invoicing
  • Support customer satisfaction and long-term account retention
  • Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
  • Help resolve customer concerns quickly and professionally
  • Work closely with internal teams to improve communication, alignment, and execution
  • Participate in customer meetings, business reviews, and operational discussions as needed
  • Support continuous improvement and standardization initiatives
What We're Looking For:
  • Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
  • Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
  • Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
  • Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
  • Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
  • Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
Qualifications:
  • Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
  • Quick learner who will dive headfirst into the product and team environments to understand intricacies.
  • Strong desire to provide the ultimate Customer Experience.
  • Strong sense of urgency and the ability to multitask.
  • Ability to meet strict internal and external timelines & milestones.
  • Ability to effectively provide, receive and respond positively to constructive feedback.
  • Ability to produce professional documents, including spreadsheets, correspondence, and email.
  • Strong communication skills, both written and verbal, applicable in a corporate environment.
Success Measures:
  • Customer satisfaction and retention
  • On-time delivery support
  • Responsiveness and SLA adherence
  • Order accuracy and execution quality
  • Escalation resolution effectiveness
  • Cross-functional collaboration and execution consistency

Pay Range: 50,000 - 60,000

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