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Customer Satisfaction Jobs in Georgia (NOW HIRING)

Essilor

Customer Satisfaction Supervisor

Norcross, GA · On-site

Leading a small team, the advocate is responsible for implementing strategies and leading and monitoring actions to increase customer satisfaction and reduce churn. Key Responsibilities: * Data ...

New

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$13 - $17.50/hr

Your role will be instrumental in ensuring customer satisfaction, answering inquiries, and providing assistance with our range of insurance products. If you have a passion for helping others and ...

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$25K - $50K/yr

Your role will be instrumental in ensuring customer satisfaction, answering inquiries, and providing assistance with our range of insurance products. If you have a passion for helping others and ...

Variety Stores LLC

Customer Service Associate

Tifton, GA

$10.75 - $14.75/hr

Position Purpose Provides courteous customer service and maintain merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards. In applicable instances ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

Guide and assist Sales or customers with their initial and/or repeat projects to increase quality, customer satisfaction, expediting the revenue realization process and creating efficiency in the ...

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Customer Satisfaction information

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How much do customer satisfaction jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer satisfaction in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a customer satisfaction specialist?

Customer satisfaction specialists are professionals responsible for ensuring that customers have a positive experience with a company’s products or services. They handle customer inquiries, resolve complaints, and gather feedback to help improve business processes. Their primary goal is to maintain high levels of customer happiness and loyalty by addressing concerns quickly and effectively. These specialists often collaborate with other departments to implement solutions and enhance overall customer satisfaction.

What are the most common challenges faced by professionals in customer satisfaction roles, and how can they be effectively managed?

Professionals in Customer Satisfaction roles often encounter challenges such as handling difficult customer interactions, balancing multiple inquiries simultaneously, and maintaining a positive attitude under pressure. To manage these effectively, it's important to develop strong communication and conflict-resolution skills, utilize customer relationship management (CRM) tools for organization, and regularly participate in training sessions to stay updated on best practices. Building a supportive team environment also helps, as colleagues can share strategies and provide backup when needed.

What are the key skills and qualifications needed to thrive in a customer satisfaction role, and why are they important?

To thrive in a Customer Satisfaction role, you need strong communication skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and feedback analysis tools is typically required. Patience, empathy, and a proactive attitude help professionals excel in managing diverse customer interactions and resolving concerns. These skills and qualities are essential for building customer loyalty, ensuring positive experiences, and driving business success.

What is the difference between Customer Satisfaction vs Customer Service Representative?

AspectCustomer SatisfactionCustomer Service Representative
FocusMeasuring overall customer happiness and loyaltyHandling customer inquiries and resolving issues
MetricsCustomer Satisfaction Score (CSAT), Net Promoter Score (NPS)Call resolution rate, response time
Work EnvironmentStrategic, often involves data analysis and feedback collectionOperational, direct interaction with customers
Required SkillsCustomer feedback analysis, communication, problem-solvingCommunication, patience, product knowledge

Customer Satisfaction focuses on evaluating and improving the overall customer experience, while Customer Service Representatives are the frontline staff who interact directly with customers to address their needs. Both roles are essential in enhancing customer loyalty and business success.

What are popular job titles related to Customer Satisfaction jobs in Georgia?

For Customer Satisfaction jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction jobs in Georgia look for?

The top searched job categories for Customer Satisfaction jobs in Georgia are:

Customer Satisfaction jobs near you
Infographic showing various Customer Satisfaction job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Satisfaction Supervisor

Norcross, GA • On-site

EssilorLuxottica
Manufacturing • 10K+ employees

7.2

Company rating: 7.2 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

People enjoy working here

Good employer

Recommended by students

Learn more about EssilorLuxotticaexternal

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Requisition ID: 942724 Store #: E05432 RXO CSAT STCLD
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
Reporting directly to the GM, and dotted line reporting to centralized strategy team, this role works as a Customer Advocate, and is responsible for driving exceptional Customer Experiences by overseeing and influencing data analysis, reporting, quality management, turnaround time management, ensuring consistent high standards across all customer interactions, identifying areas for improvement through customer feedback and data-driven insights based on quality and service performance. Leading a small team, the advocate is responsible for implementing strategies and leading and monitoring actions to increase customer satisfaction and reduce churn.
Key Responsibilities:
  • Data Analysis and Reporting
  • Monitor and analyze customer feedback data from various channels to identify trends, pain points, and opportunities for improvement and develop action plans
  • Monitor comprehensive customer experience dashboards and reports to track key performance indicators (KPIs)
  • Prioritize customer experience initiatives. Work with cross-functional teams to perform root cause assessments on quality and service-related jobs inside the lab, and drive improvements
  • Quality Management
  • Use customer feedback and insights from data and reporting to ensure impeccable quality management and influence change within the lab
  • Review regular quality audits of returns (Dr., warranty, Lab) to identify areas for improvement and develop action plans to drive change
  • Support training programs/operational programs to address quality gaps and elevate customer experience
  • Understand quality/tolerance expectations for any specific customer/job types
  • Set targets for customer issue resolution times and monitor performance against those goals
  • Turnaround Time Management:
    • Use customer feedback and insights from data and reporting to ensure END TO END turn-time consistency and develop plans to drive consistency through internal collaboration and customer management
  • Set targets for customer issue resolution times and monitor against those goals
  • Identify bottlenecks in the customer service process and implement solutions to streamline issue resolution
  • Proactively communicate with customers regarding expected resolution times and keep them updated on progress
  • Ensure turn-time opportunities around certain products/customers/job types are clearly assessed and being communicated and worked on in collaboration with centralized supply chain/program management team
  • Customer Service Leadership
  • Lead and manage a team of key account dedicated customer service representatives/OM, providing coaching, feedback, and performance evaluations
  • Establish and maintain standards for customer service interactions
  • Foster a customer-centric culture within the team, emphasizing empathy, proactive problem-solving, and exceeding customer expectations
  • Collaborate with cross-functional teams to ensure seamless customer journeys across all touchpoints
  • Internal/External Communication

Required Skills and Qualifications
  • Strong optical industry knowledge and ability to drive change in a production environment
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders
  • Proven leadership abilities with experience managing and motivating cross-functional teams
  • Deep understanding of customer experiences best practices and industry trends
  • Ability to identify and implement process improvements to enhance customer satisfaction
  • Analytical skills with proficiency in data analysis tools and reporting platforms
  • Experience with CRM systems and customer feedback platforms

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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