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Customer Satisfaction Survey Analyst Jobs (NOW HIRING)

Brown's Super Stores Inc.

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Customer Satisfaction Manager- Front End

Philadelphia, PA · On-site

$50K - $53K/yr

The Customer Satisfaction Manager is accountable to the Store Director and is responsible for all ... analyze, interpret and understand the English language with sufficient proficiency. · ...

Customer Management Systems

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Office Day Job (Never Work Weekends) - Phone Trainer

Sanford, FL · On-site

$16/hr

After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry ...

Customer Management Systems

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Executive Assistant/Accounts Receivable

Sanford, FL · On-site

$30K - $35K/yr

After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry ...

Amphenol Aerospace

NY · On-site

$62K - $70K/yr

The Customer Satisfaction Specialist will ensure on-time delivery for critical customers by ... Strong data analytic and decision making skills * Ability to sit and stand for extended periods of ...

Pedder Auto Group

Customer Relation Specialist

Poway, CA · On-site

$3.0K - $5.7K/mo

Support dealership and manufacturer customer satisfaction survey goals. * Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments. * Monitor ...

kgs

Service Delivery Manager

Washington, DC · Hybrid

Monitor customer satisfaction survey responses and escalate negative feedback or significant ... Data analytics and reporting tools for customer satisfaction and service delivery metrics ...

Koniag Services, Inc.

Monitor customer satisfaction survey responses and elevate negative feedback or significant ... Data analytics and reporting tools for customer satisfaction and service delivery metrics ...

Koniag, Inc.

Service Delivery Manager

Washington, DC · On-site

$120K - $133K/yr

Monitor customer satisfaction survey responses and escalate negative feedback or significant ... Data analytics and reporting tools for customer satisfaction and service delivery metrics ...

kgs

Service Delivery Manager

Washington, DC · Hybrid

Monitor customer satisfaction survey responses and escalate negative feedback or significant ... Data analytics and reporting tools for customer satisfaction and service delivery metrics ...

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Customer Satisfaction Survey Analyst information

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How much do customer satisfaction survey analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer satisfaction survey analyst in the United States is $30.24, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $33.65 per hour, depending on experience, location, and employer.

What does a customer satisfaction survey analyst do?

A Customer Satisfaction Survey Analyst is responsible for designing, administering, and analyzing surveys to assess how satisfied customers are with a company’s products or services. They interpret survey data to identify trends, strengths, and areas for improvement. Their insights help organizations make informed decisions to enhance customer experience and loyalty. Analysts often collaborate with marketing, customer service, and product teams to implement changes based on survey findings.

What are the key skills and qualifications needed to thrive as a customer satisfaction survey analyst?

To thrive as a Customer Satisfaction Survey Analyst, you need strong analytical abilities, proficiency in survey design and data interpretation, and a background in statistics or market research. Familiarity with survey platforms (like SurveyMonkey or Qualtrics), data analysis tools (such as Excel or SPSS), and sometimes certifications in market research are typically required. Exceptional attention to detail, communication skills, and a customer-centric mindset help analysts translate data into actionable insights for stakeholders. These skills ensure accurate measurement of customer satisfaction and drive improvements in products, services, and overall customer experience.

What are some common challenges faced by customer satisfaction survey analysts, and how are they typically addressed?

Customer Satisfaction Survey Analysts often face challenges such as low survey response rates, ensuring data accuracy, and translating qualitative feedback into actionable insights. To address these, analysts work closely with cross-functional teams to design clear and engaging surveys, use statistical methods to ensure data reliability, and leverage data visualization tools to present findings effectively. Collaboration with customer service and product teams is essential to ensure that survey results lead to meaningful improvements, making communication and analytical skills key for success in this role.

What is the difference between Customer Satisfaction Survey Analyst vs Customer Service Representative?

AspectCustomer Satisfaction Survey AnalystCustomer Service Representative
Primary RoleDesigns, analyzes, and interprets customer satisfaction surveys to improve service qualityHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, survey design, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in analytics or market research departmentsCall centers, retail stores, or service desks
Common Industry UsageMarket research, customer experience departmentsCustomer support, retail, hospitality

The Customer Satisfaction Survey Analyst focuses on analyzing survey data to inform business improvements, while the Customer Service Representative interacts directly with customers to resolve issues. Both roles require strong communication skills, but differ in their primary functions and work environments.

What states have the most Customer Satisfaction Survey Analyst jobs?

States with the most job openings for Customer Satisfaction Survey Analyst jobs include:

What are popular job titles related to Customer Satisfaction Survey Analyst jobs?

For Customer Satisfaction Survey Analyst jobs, the most frequently searched job titles are:

Customer Satisfaction Manager- Front End

Philadelphia, PA • On-site

Brown's Super Stores Inc.
See more jobs at Brown's Super Stores Inc.external

$50K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

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Key responsibilities

  • Oversee front-end operations to ensure adherence to company standards and regulations.

  • Manage recruiting, training, development, and evaluation of front-end associates.

  • Ensure proper inventory management, cash handling, and compliance with loss prevention policies.

Job description

Broad Function:

The Customer Satisfaction Manager is accountable to the Store Director and is responsible for all activities assigned to Bookkeepers, Front End Runners, Cashiers, Customer Service Associates (CSAs), and Carriage Associates in the assigned department utilizing payroll control, presentation, and employee relations to maximize profitability, control losses, and contribute to corporate operating objectives and Customer Satisfaction goals.

Responsibilities:

Oversee Front End Operations to ensure adherence to all company front-end standards and governmental regulations.

· Maintain customer service levels according to company standards.

· Ensure proper usage and maintenance of equipment.

· Achieve or surpass department productivity and payroll goals.

· Manage the ongoing recruiting, training, development and evaluation of all department

· associates.

· Ensure compliance with all state and company sanitation standards.

· Ensure compliance with corporate human resource/personnel policies and procedures as well

· Compliance of state and federal labor laws.(Minors)

· Implement front-end policies and procedures.

· Ensure proper inventory and usage of supplies.

· Ensure compliance with all loss prevention policies and procedures.

· Maintain cashier, podium and office cash handling procedures.

· Maintain the opening and closing schedules for the in-store cash office.

· Maintain proper inventory levels and merchandising of all front-end candy racks.

· Ensure the accurate completion of all corporate and SFS accounting-related paperwork.

· Perform other duties as assigned.

· Is responsible to close the store one night a week and possibly to assist in coverage due to vacations.

Standards:

Observe all store rules and company policies.

· Comply with company grooming and dress standards.

· Adhere to all local, state, and federal health and civil code regulations.

· Adhere to all company safety policies and procedures.

· Maintain good communications within the department and throughout the organization.

Requirements:

The ability to effectively interact with customers and staff in a courteous, professional manner.

· Be familiar with and comply with all priorities and store policies pertaining to the position,

including punctual and reliable attendance.

· The ability to read, write, analyze, interpret and understand the English language with

sufficient proficiency.

· Knowledgeable in the various types of product carried in the store, as well as the location of

the product.

· The ability to perform duties and responsibilities in an efficient, satisfactory manner that meets

the minimum standards for productivity, accuracy, cleanliness, and safety.

Physical Requirements:

· Must be able to lift objects weighing in excess of twenty-five lbs. (25) occasionally.

· Possess sufficient physical mobility or agility to respond quickly to fire or other emergencies.

· The ability to perform all physical activities related to any/all front-end operations.

Company Description

Brown's Super Stores owned and operated by the Brown's family bring Joy to the People We Serve at our ShopRite and Fresh Grocers location. We offer the highest quality, most innovative specialty foods and fresh products in the market, served with exceptional customer care. Our motto, "Bringing Joy to the Lives of the People We Serve" allows us to share our joy with our Associates, Customers and Community!