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Voice Customer Survey Analyst Jobs (NOW HIRING)

Bateman Civil Survey

SUE Analyst

Apex, NC · On-site

$30/hr

About us Bateman Civil Survey is a leading land surveying and civil engineering firm headquartered ... We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ...

Bateman Civil Survey

SUE Analyst

Apex, NC · On-site

$30/hr

About us Bateman Civil Survey is a leading land surveying and civil engineering firm headquartered ... We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ...

Fictiv

Voice of the Customer

Schaumburg, IL

Impact in this Role The Voice of Customer (VOC) Coordinator plays a central role in translating ... survey comments to enable structured, repeatable analysis * Maintain and evolve the tagging ...

Fictiv

Voice of the Customer

Schaumburg, IL · On-site

Impact in this Role The Voice of Customer (VOC) Coordinator plays a central role in translating ... survey comments to enable structured, repeatable analysis * Maintain and evolve the tagging ...

Fictiv

Voice of the Customer

Schaumburg, IL · On-site

Impact in this Role The Voice of Customer (VOC) Coordinator plays a central role in translating ... survey comments to enable structured, repeatable analysis * Maintain and evolve the tagging ...

Fictiv

Voice of the Customer

Chicago, IL · On-site

Impact in this Role The Voice of Customer (VOC) Coordinator plays a central role in translating ... survey comments to enable structured, repeatable analysis * Maintain and evolve the tagging ...

Fictiv

Voice of the Customer

Schaumburg, IL · On-site

Impact in this Role The Voice of Customer (VOC) Coordinator plays a central role in translating ... survey comments to enable structured, repeatable analysis * Maintain and evolve the tagging ...

Republic Services

Sr Analyst Customer Insights

Phoenix, AZ · On-site

$87K - $115K/yr

... managing the Voice of Customer (VOC) program from end-to-end. PRINCIPAL RESPONSIBILITIES ... Bridge the gap between customer survey insights and operational data, serving as the organization ...

Republic Services

Sr Analyst Customer Insights

Phoenix, AZ · On-site

$87K - $115K/yr

... managing the Voice of Customer (VOC) program from end-to-end. PRINCIPAL RESPONSIBILITIES ... Bridge the gap between customer survey insights and operational data, serving as the organization ...

Republic Services

Sr Analyst Customer Insights

Phoenix, AZ · On-site

$87K - $115K/yr

... managing the Voice of Customer (VOC) program from end-to-end. PRINCIPAL RESPONSIBILITIES ... Bridge the gap between customer survey insights and operational data, serving as the organization ...

New

Modo Energy

Chief Analyst, USA

Manhattan, NY · On-site

$200K - $250K/yr

You'll start as the voice and grow the US market intelligence function as it scales. What you'll ... Join strategic customer conversations as the credibility in the room. Your content should generate ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high ... Manage and refine survey programs (NPS, CSAT, CES, and lifecycle surveys) to capture actionable ...

Harbor Compliance

Senior Voice of the Customer Analyst

$110K - $158K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high ... Manage and refine survey programs (NPS, CSAT, CES, and lifecycle surveys) to capture actionable ...

bav

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application * Accurately and efficiently, correspond with customers via email and phone as necessary ...

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Voice Customer Survey Analyst information

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How much do voice customer survey analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for voice customer survey analyst in the United States is $30.24, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $33.65 per hour, depending on experience, location, and employer.

What are popular job titles related to Voice Customer Survey Analyst jobs?

For Voice Customer Survey Analyst jobs, the most frequently searched job titles are:

Infographic showing various Voice Customer Survey Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $62,896 per year, or $30.2 per hour.

Analyst/Senior Analyst Customer Experience

Honolulu, HI • On-site

Bank of Hawaii
Commercial Banking • 1 - 5K employees
Learn more about Bank of Hawaiiexternal

$131K/yr

Full-time

Re-posted 15 days ago

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description


Under the direction of the Manager, this position will unleash the power of our Customer Feedback ecosystem throughout the company by formulating, communicating and tracking actionable recommendations based on their analysis of collective customer insights and other customer data points. This individual will bring a strong curiosity, problem solving, data analysis, collaboration, data visualization, and consultative skills to work hand-in-hand with internal ownership teams to listen, understand and deliver on our customers' needs. This position will help to strategically advance how Bank of Hawaii, creates, measures, understands, and improves our customer interactions and solutions. Ensures compliance with all applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Responsibilities
  • Uses analytical skills to connect multiple customer feedback data sources (e.g., surveys, Voice of the Customer, social media, web traffic and activity, call/case volume and activity, bank relationship and transaction details, product feedback, etc.) to find and discover business insights that enriches our customers' experience. Supports the ongoing monitoring and execution of customer perception and experience measurement related to bank strategies and initiatives, including determining and presenting the potential impact of such programs.
  • Develops reports, proposals and presentations that evaluate the potential benefit of various bank programs/initiatives and educate senior level decision makers, including Committee Members, on the merits and considerations of such programs/ activities. Identifies program needs and working with internal partners develops appropriate solutions or recommendations for implementation and maintenance of such programs (i.e. new/ongoing training, focusing on priority drivers, etc.).
  • Responsible for creating and managing projects and timelines, designing surveys, performing data analysis, creating dashboards and data visualizations, and stakeholder reporting of customer experience, satisfaction and feedback data. Reconciles and validates data as necessary to ensure completeness and accuracy of information.
  • Applies project management knowledge and skills to all initiatives. Integrates technical, business and human resource objectives of project stakeholders (project sponsors, resource managers and project team members).
  • Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications
  • Bachelor's degree in business or related area from an accredited institution or equivalent work experience.
    • Analyst I: Minimum 3 years related work experience (analyst, senior analyst, CX or market research with a minimum of 2 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics.
    • Analyst II: Minimum 5 years related work experience (analyst, senior analyst, CX or market research with a minimum of 3 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics.
    • Senior Analyst: Minimum 8 years related work experience (analyst, senior analyst, CX or market research with a minimum of 4 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics.
  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, Visio, and Power Point) or similar software. Advanced PowerPoint or presentation tool experience is preferred.
  • Demonstrated strong verbal, written and visual communication skills. Must be analytical, detail oriented, organized. Possess strong analytical, quantitative, and problem solving skills to connect customer needs to business and process improvement opportunities and risks, implement procedural or policy change, and still ensure internal controls. Strong project management and organizational skills required to execute and complete projects on-time and on budget. Ability to simultaneously manage multiple projects and assignments with varying deadlines. Demonstrated understanding of financial and business analysis, and forecasting and trends analysis. Able to leverage experience determining, defining, tracking, measuring and reporting on perception and experience metrics. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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